Problem with meguiars spray bottles

[Mondego]

I just received my order of Meguiars number 36. after about 11 sprays, the spray nozzle mysteriously stopped working. i took the spray mechanism off and noticed the tube got disconnected. i put it back on and gently squeezed the spray to see if i could see any liquid traversing along teh tube.

it was at this time i noticed the liquid was travelling "backwards!!" It was going "back" into the bottle, instead of out of the nozzle. being totally perplexed at the paradox i just witnessed, decided to call up meguiars.

i told him i didn't want to return it since the product is still good, and asked just for an empty spray bottle to replace my backwards one. he asked for my phone number and varified my address, then said a new one will be sent right over to me, free of charge! with no need to return this perfectly good product (minus this one flaw).

i told him "wow that was so easy!" i work for a company whose customer service department is JD Power certified so i know this kind of service is rare. My commendation here doesn't do it justice but i certainly wasn't expecting not to have to do any work on my end to get this issue resolved, no matter how small it may've been.

so a Thank You Meguiars for making quality products who care for their customers the way they care for their cars.

[Mike Phillips]

Thanks for sharing this, Meguiar's Customer Care Team is the best in the industry bar none.

[Elite M.D.]

Originally posted by Mike Phillips
Thanks for sharing this, Meguiar's Customer Care Team is the best in the industry bar none.

I concur. When I was detailing a black inifiniti and was having problems I called Meguiars tech support for the first time and they answered right away and were very nice.

One of the many reasons I buy Meguiars

[rad-man]

whoa- same exact thing happened to me.
I just filled up one of my $1 walmart bottles, no biggie.

wonder if there was a defective bunch

[Mondego]

i should've noted he was sending me another meguiars 36, not just an empty spray bottle.

yea it definitally strengthens my will to keep using meguiars' products.

[Djmigs]

i recently received my ebay order and was using #36 and have the same problem as Mondego .....i guess i try to call customer service and see if they can help me...

[Aurora40]

Re: Problem with meguiars spray bottles

Originally posted by Mondego
it was at this time i noticed the liquid was travelling "backwards!!" It was going "back" into the bottle, instead of out of the nozzle.

Try this with any spray nozzle, and I think you will see the same thing.

[Mondego]

Re: Re: Problem with meguiars spray bottles

Originally posted by Aurora40
Try this with any spray nozzle, and I think you will see the same thing.

i mean when i release the trigger, not pull on it. operating the trigger gets liquid to travel up the tube, then air to travel down. mine started working like this at first, then it broke and it was sending the liquid back down the tube.