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After purchasing the product I was excited to apply it to my truck, a 2003 GMC Sierra Crew Cab 2500HD and one of my bikes, a 2005 GSXR 1000. They were waxed the year before with Meguiar's Paste and I usually use Meguiar's mist and wipe product between washes to keep my vehicles clean.
I got the package open only to find that something was wrong with the wax, it has turned into a watery substance and was clearly not what it was supposed to be. I shook the bottle up as best as I could, with no change in the materials consistency. Maybe the WAX was at the bottom?
I emptied 80% of the bottle and sure enough there was some product at the bottom of the bottle, almost enough to do both fenders.
I called the customer service line on the box and after waiting on hold for about 20 minutes I talked to a guy I THINK went by the name of Kevin, but my phones reception mixed with his quiet voice on the phone hindered my hearing. I kindly explained the problem with the product and he asked if I had left it out in the elements. I told him I just purchased it, but perhaps during the last winter it was stored in one of Walmarts many trailers and I suppose it may or may not have been out in the cold. He more or less told me that it says right on both the bottle AND the box the bottle comes in that you are NOT supposed to store this product in the elements, but to keep it at room temperature. I had just purchased the product the day of and it was 60 outside, so I don't understand why he gave me a negative attitude on the phone to begin with.
Anyways, I looked over both the bottle, the packaging the bottle came in, and the receipt and I noticed what he had claimed was on the packaging was no where to be found. I was then called a liar and he claimed it was on EVERY package Meguiar's sells.
I wanted to know what, if anything, I can do to get the product I paid for without getting a ****** attitude from a sales rep. I'm not going to let this one bad experience ( and one prior ) ruin my opinion of Meguiar's car care products as long as the problem can be resolved and in a more professional manor then the way I was talked to on the phone.
Just to clarify, I took photos of both the bottle and the package it came in so I do not look like a liar and the phone rep can see that I am indeed telling the truth on what exactly the package has stamped on it, not that it should matter since I have owned the product for less then 2 hours.
Thanks for your time.
-Eric Fowler
Milwaukee, Wi
I got the package open only to find that something was wrong with the wax, it has turned into a watery substance and was clearly not what it was supposed to be. I shook the bottle up as best as I could, with no change in the materials consistency. Maybe the WAX was at the bottom?
I emptied 80% of the bottle and sure enough there was some product at the bottom of the bottle, almost enough to do both fenders.
I called the customer service line on the box and after waiting on hold for about 20 minutes I talked to a guy I THINK went by the name of Kevin, but my phones reception mixed with his quiet voice on the phone hindered my hearing. I kindly explained the problem with the product and he asked if I had left it out in the elements. I told him I just purchased it, but perhaps during the last winter it was stored in one of Walmarts many trailers and I suppose it may or may not have been out in the cold. He more or less told me that it says right on both the bottle AND the box the bottle comes in that you are NOT supposed to store this product in the elements, but to keep it at room temperature. I had just purchased the product the day of and it was 60 outside, so I don't understand why he gave me a negative attitude on the phone to begin with.
Anyways, I looked over both the bottle, the packaging the bottle came in, and the receipt and I noticed what he had claimed was on the packaging was no where to be found. I was then called a liar and he claimed it was on EVERY package Meguiar's sells.
I wanted to know what, if anything, I can do to get the product I paid for without getting a ****** attitude from a sales rep. I'm not going to let this one bad experience ( and one prior ) ruin my opinion of Meguiar's car care products as long as the problem can be resolved and in a more professional manor then the way I was talked to on the phone.
Just to clarify, I took photos of both the bottle and the package it came in so I do not look like a liar and the phone rep can see that I am indeed telling the truth on what exactly the package has stamped on it, not that it should matter since I have owned the product for less then 2 hours.
Thanks for your time.
-Eric Fowler
Milwaukee, Wi
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