G110 Lasted TWO days!

[acsuppa]

Re: G110 Lasted TWO days!

WHERE are you and others reading of ALL of these negative reports about the G110? I believe there are ONLY 2 negative reports on this forum.......out of how many sold??? Talk about making a "Mountain out of a Mole Hill!".

I will record this as a POSITIVE for the G110 - I LOVE mine and am GLAD I bought it!

Michael

I think I remember seeing more then 2 problems on this forum but I'm not trying to start an argument. And many on other forums. Sometimes when I get bored and can't sleep, I go to other forums or whatever comes up in Google search too see what others are saying about Meguiar's and to see if people are bad mouthing Meguiar's or any reason. I'm happy to say that most people love Meguiar's as much as I do but I just pointed out that there are people that are having problems with the G110.

[BINGO53]

Re: G110 Lasted TWO days!

Don't freak out too much. It always seems that you only hear about bad product reviews. When people have bad luck with a product they want everyone to know, however when then don't have any problems they usually don't think to write a review. I'm looking for a new HD TV and I keep getting turned off of models with a few bad reviews, but like I said there are probably way more people happy with it that didn't do a review. As the saying goes "A happy customer tells one friend, and an unhappy customer tells everyone". Plus if for some reason you do have a problem, Meguiar's will take good care of you.

When I bought a G100 last year or Porter Cable, I read a collection of 140+ reviews, one guy said he opened it up, used it 2 mins. and it died..."worthless piece of junk" Never mind the other positive reviews that mentioned a couple things the user did not like regarding cord placement or other minor details. Nearly all users reported it to be a solid tool.

I have read a few problem reports here regarding the G110, and admit I have taken a wait and see stance. I will eventually buy one and probally like it even though the bail handle does not particularly appeal to me.

I have learned to take product reviews with "a grain of salt". What specifically is the reviewer complaining about? Does he he sound plausible? I have found that a lot of times what one person does not like about a product is what I DO like about it, or it just does not matter to me. Last month, I FINALLY gave in to the 21st century and bought my very first cell phone. The phone I bought was rated by many as the absolute worst cell phone ever produced. It fits me just perfect, it does what I want from a cell, its supposed short comings are irrelevant to me. (Don't use or care about those features anyway)

Thinking about a new HD TV soon, I'll probally just go to the store, look at the wall of TV's all on the same channel, and pick the one that I think has the best picture. Last TV I bought, 12 yrs ago is still doing fine. (Yep I got my government coupon for the converter box for the old one.

[cyberized]

Re: G110 Lasted TWO days!

HATE to report this BUT my NEW G110 ran for maybe 3 hours total and then DIED on me today. That's the BAD news....BUT....the GOOD news is - as stated above here - Mcquiers' is and has backed up their warranty, I shipped it back today and will receive a NEW one sometime next month. They told me at Customer Service that apparently alot of them have been "dieing" and he said it was due to the On and OFF switch being defective....they have resolved the issues and a NEW shipment of G110's will be coming in.....then I can hopefully get back to buffing out my new paint job....till then will be driving around with the new paint all wet sanded to kinock down Orange Peel.
BTW it sure did a great job on 1/2 my hood - you'd never known how crappy it looked after I painted that area.

[Executive Detailing]

Re: G110 Lasted TWO days!

Well, I broke downnd bought one.
I have not used it yet, though.
Since they seem to have found the defect, do they have a lot number of the effected machines-si I do not leave a customer's car half done?

[cyberized]

Re: G110 Lasted TWO days!

I don't know you'd have to call that 800 # in the back of the booklet that came with it......wait till you get Customer Care and ask them what to do.

[Brian Hann]

Re: G110 Lasted TWO days!

Well, I broke downnd bought one.
I have not used it yet, though.
Since they seem to have found the defect, do they have a lot number of the effected machines-si I do not leave a customer's car half done?

There is no way to know if a specific machine will malfunction. Although we have run across more defective buffers than we would like there are many more out there from the same lot/batch that work perfectly. We are keeping track of serial numbers internally for our records and discussions with the vendor, but there is no consistent pattern to speak of. I can tell you that our next shipment of buffers due in at the end of the month have all been checked and upgraded to ensure a much lower rate of failure. If you already have a G110 we would encourage you to test it out as soon as you get a chance. If worse comes to worse you can return a defective machine and we will send you a new one.

[Nappers]

Re: G110 Lasted TWO days!

Don't fret.

XBox 360 failure rate was 33% or higher.

Meg's has one of the best Customer Service out there.

Aaron

[Executive Detailing]

Re: G110 Lasted TWO days!

Against my better judgment, I used it for the first time on a customers car.
It worked beautifully, and as I had feared, it went kaput halfway through the car.

But strangely enough, I decided to give it a second chance- and violia- it worked!

I was able to finish the car, and hopefully it was a one time deal, but I will keep an eye on it.

[Nappers]

Re: G110 Lasted TWO days!

Sounds like a heat problem, these newer machines use more solid state than previous (diodes, etc).

[CAShine]

Re: G110 Lasted TWO days!

Meguiars customer service is top notch. I am sure if you call them and tell them of your problem they will be more than happy to assist. Their focus is the customer and not the bottom line.

[cyberized]

Re: G110 Lasted TWO days!

As reported above - I had to return mine after it died after maybe 3 hours at the most....I occassionally could smell "electrical wiring" smells.....BUT I was treated WELL by their Customer Support and told by their REP that they had found that the problem lies in the On and OFF Switch and a NEW and Tested shipment will arrive around the end of the month and then mine will be replaced....can hardly wait I was in the process of color sanding a new paint job so most of my front end is all sanded waiting for buffing out....Sure look forward to a NEW and upgraded G110.

Michael

[RogueGypsy]

Re: G110 Lasted TWO days!

Scott has this right. You can sell a few thousand units of something and have a failure rate of under 1% but if you are reading the forums you can be sure that every one of those who experienced a failure will post about it. The thousands who have not had any issues aren't going to post as they are happy.

That said, new models of anything, cars, computers, TV's, game consoles, software, etc., typically have growing pains in the first few batches. You can expect the manufacturer to repair or replace the defectives under warranty. BTW, I don't know of a more honest and trustworthy company to do business with than Meguire's. I believe most of you who are reading this will agree.

The PC has been around for about 15 years if I recall correctly. Mine (G100) is 12 years old and still performs like new. I suspect the first year of the PC had a higher defect rate than those manufactured in the latter years. That's the way things work.

If I were in the market for a new DA polisher today it would likely be the G110. Seems like a great value proposition in this market.

Not to hijack the string, but I have to disagree with the comment "I suspect the first year........has a higher defect rate." In my experience, the first year products are generally bullet proof. Manufactures intentionally over build them to reduce the amount of possible failures. It's usually the 3rd or 4th year (if they are reducing quality to reduce price) that sees higher failure rates. At which point it's usually priced such that it is cheaper to replace than repair.

The first year is usually bigger, heavier and has fewer features, but will last a long, long time.

Now, back on track. I agree with most above. You can have a thousand working units in the field and not hear a thing about them, but one failure and it's posted everywhere.

[Forever New]

Re: G110 Lasted TWO days!

Hmmm....Ill be interested to see how this goes. my g110 is supposed to be here on the 24th and I have a detail the following day. I'll keep my fingers crossed

[rebelde33]

Re: G110 Lasted TWO days!

Not to hijack the string, but I have to disagree with the comment "I suspect the first year........has a higher defect rate." In my experience, the first year products are generally bullet proof. Manufactures intentionally over build them to reduce the amount of possible failures. It's usually the 3rd or 4th year (if they are reducing quality to reduce price) that sees higher failure rates. At which point it's usually priced such that it is cheaper to replace than repair.

The first year is usually bigger, heavier and has fewer features, but will last a long, long time.

Now, back on track. I agree with most above. You can have a thousand working units in the field and not hear a thing about them, but one failure and it's posted everywhere.

While you might be correct, it's not the same situation with everything. Take cars for example:

First year model cars have more problems than let's say the same model in it's 3rd or 4th year. Since it's a new model, techs don't know what could go wrong and whatnot. After seeing the problems the first year model has, they fix those problems on the 2nd year model, and so on.

[J. A. Michaels]

Re: G110 Lasted TWO days!

That was my thinking also. Using cars for example. It would seem the above anology is correct. Most of the problems are in the first year of production. Then things get ironed out. It just must be my luck. It seems whenever I buy a new version or new latest greatest of whatever, there is always bugs in it. Then you end up with the old stanby. The tried and true version.