Surface comes out streaky and oily

[LAfirefytr]

I haven't been back on here in a while and just found this post. I have had this same issue with # 21 leaving the oil/streak phenomenom. I tried various ways to change my technique even when I believed what I was doing was correct. I attended the Roadshow in Tampa and detailed part time on the side from being a fulltime firefighter so I think my technique is ok although I am always learning. I didn't seem to have these problems when I first got 21, it seems to have been in weeks/months since 21 arrived and it has set up in my detailing cabinet in my garage.

After reading about the sepaeration issues as well, I opened up my 64 oz jug of #21 and discovered that it was seriously seperated. I went to pour it out and there was a distinct 2 inch layer of clear liquid on top of the rest of the purple matter. I shook it very well for 4-5 minutes and rechecked it this morning. It had seperated again overnight.

I tried to read through the 23 pages on this post but got bogged down trying to read through it all. I saw where it was stated to contact the distributor where you got your product from to get a replacement. Later on I saw where it was stated to contact Meguiars Customer Service directly. Is that where it stands now-----call Meguiars C.S? I love the results I first got with 21 but would like to find out what is going on like everyone else does I'm sure. I live and detail on the Gulf Coast of Alabama so the humidity is probably as high here as it will be anywhere in the country, usually 80-100% from March-September, so if humidity can affect it at all, I will be a victim for sure.

So as it stands, should I contact Meguiars Customer Service for a #21 replacement? And are we still waiting on the test results from the tech department testing? I trust that it will be resolved b/c Meguiars is an industry standard and they will not rest until a solution is found. They have always stood behind their products and this time will be no different.

[RCBuddha]

Question for those having streaking issues:

Which products are you putting under #21?

#7?
#5?
#80?
#81?
#82?
DC1?
DC2?
ColorX?
Other brand? (please specify)

[inthedetails]

Originally posted by RCBuddha
Question for those having streaking issues:

Which products are you putting under #21?

#7?
#5?
#80?
#81?
#82?
DC1?
DC2?
ColorX?
Other brand? (please specify)

I have put #7 and #80 and #66 directly under #21.

Many of my details will involve #83 before any of those.

[Mike Pennington]

We would like to start by thanking you for your input and comments.

A variety of issues have been brought up in this thread about M21 Synthetic Sealant and G127 NXT Generation Tech Wax. These two premium products have similarities and differences. Both are born out of similar polymer technology.

Key team members from Meguiar's Management, Research & Development, Training, and Marketing have been monitoring and discussing these comments internally.

After watching this thread continue to grow, we called a meeting to ensure we were not overlooking any type of performance issues with Synthetic Sealant and Tech Wax.

The comments in this thread hover around 3 central themes; (1) application & residue removal experience, (2) appearance issues of the product (in the bottle), and (3) positive raves about Synthetic Sealant and Tech Wax.

(1) Application & residue removal experience (Streakiness, blotchiness, and difficult residue wipe off)

After studying the thread, doing extensive lab experiments, and conducting field testing, we can make the following statements.

Much of this streakiness and blotchiness can be attributed to the inconsistent batch of product. (Thus our eagerness to get replacement product in your hands.) Again, please contact our Customer Care Center for replacement.

Some instances of streakiness and blotchiness have to do with many other variables that impact the performance of Synthetic Sealant and Tech Wax, as well as with all paint care products.

For example…

• 1) Application method
  2) Humidity
  3) Temperature (ambient and surface)
  4) Thickness of application coat
  5) Type of paint finishes
  a. Non-catalyzed
  b. Catalyzed
  c. Basecoat / clearcoat
  d. Single stage
  e. High VOC
  f. Low VOC
  g. SRC (Scratch Resistant Clears)
  h. Powder coated clears
  i. Fluorinated clears
  6) Condition of the paint finish
  7) Other products previously applied on the paint

Imagine trying to dial in polymer chemistry that delivers deep dark color and high durable gloss…and…has fast cure rate and wipe off in the following climates…

• Hot and wet
  Hot and dry
  Cold and wet
  Cold and dry

The fact is, Meguiar’s makes awesome products, that said, we are not aware of any product that will work perfectly for everyone, on every car, 100% of the time.

So what do I do if I experience this streakiness/blotchiness problem?

Here are a few solutions and guidelines that should work for you…

• • Wipe with a slightly damp microfiber towel followed by a dry one
  • Apply a very thin even coat of product
  • Wipe off one panel at a time as you go
  • In humid climate, avoid loading up the paint with too much polish in the preparation for wax
  • Go to a paste wax, or another liquid wax that may have other application characteristics that might suit your needs better

Should these solutions not work for you, please contact us. We would like the opportunity to explore your particular situation.

(2) Appearance of the product (in the bottle)

Regarding product separation (and not shaking back into a creamy liquid), lumpy or grainy texture, and thinner viscosity… this is clearly not the intended look and feel for our premium products. We can tie these comments directly to an inconsistent batch issue we had months ago. Though we took measures quickly with our inventory, it is unknown exactly how much of this product got into users hands. On June 28, Mike Phillips posted an invitation (that still stands) to anyone who has had less than desired results with Synthetic Sealant or Tech Wax to please contact our Customer Care Center at 800-347-5700 immediately for a resolution. We will exchange your product, provide an alternative product, or refund your money. Please do not continue to use product that looks this way. Contact us so we can make it right.

(3) Positive raves about Synthetic Sealant and Tech Wax

With the overall success of M21 Synthetic Sealant…we continue to get exciting feedback from users on M21 Synthetic Sealant performance and results. June 2006 was our best global sales month since the launch of this item! This statement is certainly not meant to discount anyone who has had less than desired results with the product (one product can not satisfy all people all of the time on all cars…we all know this) …but we mean to give a nod to the “big picture” perspective.

Since it’s launch in 2004, NXT Generation Tech Wax has been in the top selling and top rated waxes on a consistent basis. The product raised the bar to results never before achieved with polymer technology!

Once again, we would like to express our sincere thanks for your input and comments.


Mike

[Jimmy Buffit]

Mike, kudos for your professional and contemplative response.

I would hope that the forum’s collective opinion of Meguiar’s professionalism and dedication to customer satisfaction has been firmly reinforced.

For the record, our shop uses M21 Synthetic Sealant on 12-15 cars per week. We have not had issues. We do benefit from rather strict process and procedure (Kaizen) and a controlled, air-conditioned environment.

Good work. Now, if my local distributor just had product…

Jim

[Monk]

Awesome response.
Personally, I don't care about a bad bottle of product or two. I am more interested in knowing that what is on the shelves at my local retailers is not a part of the problem batch. I don't want to go through a cycle of buying, having a problem, sending back, etc. Is there a way to know this?

[LAfirefytr]

Originally posted by RCBuddha
Question for those having streaking issues:

Which products are you putting under #21?

#7?
#5?
#80?
#81?
#82?
DC1?
DC2?
ColorX?
Other brand? (please specify)

I have been using 83 and 80 prior to the # 21 application.....

[kellyinkc]

does it include the sample bottle from ADS. I bought on several montha ago looks seperated. Like it though.

[LAfirefytr]

Mike Pennington , Mike Phillips, and all the other Meguiars staff that were involved in the investigation and research of the aforementioned issues:


Thank you for your time and energy you invested into this issue. I thank you for willingness to try to find a solution and not just pass it off as a user error/ application technique although I believe in some cases but not all, application technique and user error can be a contributing factor. And as always your customer service is one of the areas that continues to set Meguiars apart from other car care companies.

[TH0001]

I would like to add that I was assured that the sample bottles where not from the bad batch, yet both samples I used streaked.... Plus my orginal 64 oz of 21... I will be using my new 64 oz shortly (I thought yesterday, but did not) and will be reporting my findings...

The reason I don't fully put faith in the bad batch explination is because 3 of the 3 bottles I have used have all seperated and streaked, which for a problem that is supposed to be limited to several isolated cases, the odds would not favor this is a plausible explanation... I will definetly report back when I can...

When you factor in my NXT liquid, that means 4 of 4 have been bad.. Maybe I have really bad luck?

However my NXT paste has been awesome so far, no problems to report...

[Jason Rose]

Originally posted by Monk
Awesome response.
Personally, I don't care about a bad bottle of product or two. I am more interested in knowing that what is on the shelves at my local retailers is not a part of the problem batch. I don't want to go through a cycle of buying, having a problem, sending back, etc. Is there a way to know this?

Thanks Monk!

Fair question. Unfortunetly, there is no way to know for sure. Our policy is to refrain from posting batch codes on this forum.

Contact our Customer Care Center...we will take care of you.

Regards,
Waxman

[Jason Rose]

Originally posted by TH0001
I would like to add that I was assured that the sample bottles where not from the bad batch, yet both samples I used streaked.... Plus my orginal 64 oz of 21... I will be using my new 64 oz shortly (I thought yesterday, but did not) and will be reporting my findings...

The reason I don't fully put faith in the bad batch explination is because 3 of the 3 bottles I have used have all seperated and streaked, which for a problem that is supposed to be limited to several isolated cases, the odds would not favor this is a plausible explanation... I will definetly report back when I can...

When you factor in my NXT liquid, that means 4 of 4 have been bad.. Maybe I have really bad luck?

However my NXT paste has been awesome so far, no problems to report...

Sorry you are having challenges with both Synthetic Sealant and Tech Wax...all 4 of 4 bottles.

And sorry you don't have faith in our explanation. We don't have any reason to deceive you. And a long list of reasons to help you understand and resolve the situation. (We are not here to sell you a bottle of wax. We are here because you are a detailing enthusiast, and that is what we are all about.)

"Limited to several isolated cases"...I wish this were true. But unfortunately or fortunately (depending on how you look at it), when we make a batch of our best selling Tech Wax or M21, we get out the REALLY big pot and make a HUGE batch. We make lots of it. And we make it frequently. So, good that we are blessed enough to have demand for many bottles of the stuff. Bad that when you have a batch inconsistency that makes it out to end users...it's likely not a few isolated cases. We don't really know the scope of the problem. Wish we did. Would make our efforts to fix it much easier.

To help you, I offer this...
Try the suggestions for streaking we've posted (Remember, products can streak for many reasons. But if you have product that's seperating, that is definately product I would ask for the opportunity to replace for you.)
And if the NXT Paste Wax is working for you with no issues. I invite you to make that your product of choice.

Thanks for your comments,

Waxman

[inthedetails]

I would also like to thank you guys (or youse guys) for putting the back into it and trying to figure it out.

I really feel that the humidity has a lot to do with it, and even though it doesn't seem real humid, it may be having an effect on curing time. Using the sun does help, I will also try your recommendations.

Thanks again, keep up the good work.

Dave

[CARSGroup]

... Streaks, Smears and Separation

Hi Everyone,

I have been following this thread with much interest. My name is Len House and I own a Detail and Reconditioning business here in NJ. I am a HUUUUGE fan of Meguiar's Products - they are 95% of what I use - and I have been told I am one of the largest end users of their product in the country.

We detail about 6500 cars per year, mostly high-end and mostly for dealerships. NXT and #21 are the wax products we use on the great majority of our cars. I got one of the very first bottles of NXT product from the first eBay Charity Auction.

am not telling you all this to impress anyone, I am telling you this to impress upon you the amount of experience I have with Meguiar's, their products, and detailing - so you will know my answers and comments are not just "off the cuff"....

I had prepared a very detailed and unfortunately very loooong response to what I have read here - but even more unfortunately, it was lost in the posting process. I guess it took to much time to write and the page expired before I could submit it. I will be re-writing my response later tonight - in MS word - so I don't lose it again and then I will post. I think it will be very interesting to everyone on the Forum and to Meguiar's as well.

~Lenny

[inthedetails]

Originally posted by TH0001
I would like to add that I was assured that the sample bottles where not from the bad batch, yet both samples I used streaked.... Plus my orginal 64 oz of 21... I will be using my new 64 oz shortly (I thought yesterday, but did not) and will be reporting my findings...

The reason I don't fully put faith in the bad batch explination is because 3 of the 3 bottles I have used have all seperated and streaked, which for a problem that is supposed to be limited to several isolated cases, the odds would not favor this is a plausible explanation... I will definetly report back when I can...

When you factor in my NXT liquid, that means 4 of 4 have been bad.. Maybe I have really bad luck?

However my NXT paste has been awesome so far, no problems to report...

I am not trying to slam you bro, but if you are having problems with all those different products then maybe technique is an issue. I have had to alter my technique and process over time to overcome issues that I had with both #83 and #80.

For me every day is a learning process, and the day I stop is the day I quit......because there is always something to learn.

Stick with what is working for you and tweak your process to see if you can make the liquid work as well.

Dave