Whose fault is it, really?

[Markus Kleis]

Re: Whose fault is it, really?

Not sure if I understood your question, as I don't normally try to analyze large, run on paragraphs, but,this would be the fault of management for not properly training their employee's, and ultimately, the dealership as as whole.

You really have to ask this? How is this the customers fault? If you go and spend 20-40k on a new car, and some $10 per hour employee uses a scotch brite pad on the hood, how is this the customers fault???

Sure, the dealership is there to make money, and trust me, they're making money, but what does that have to do with the customer? I've known a Mercedes salesman, whom in past years, made $40k a month, every month. Whether or not the dealership is on a time constraint, or whether or not they're making money is irrelevant, as a customer is exactly just that, a customer.

If a new car owner (or an older car owner) details his/her own car on his/her own time, off of dealership property, (or on dealership property) and subsequently causes damage, whose fault is it? If you guessed the car owner, you would be correct grasshopper.

If I were to take my car into an auto dealership, or any place of business that details cars, and the dealership, or place of business subsequently causes damage...

How is this the customers fault????

Fly Bye,

The tone of both of your replies is really a bit on the aggressive side - and definitely not the type of conversation we like to see on MOL. If you don't understand or agree with someone, either avoid replying at all or find a less pointed way to seek clarification please.

See forum rules:
1. No personal attacks toward members or non-members will be tolerated.
3. You are welcome to disagree but you must be polite.

Thank you,

Mark

[CieraSL]

Re: Whose fault is it, really?

Any more thoughts on this?

[THE BIG BUFFER]

Re: Whose fault is it, really?

I still think it starts right here:



Ads like this. Who is gonna apply? Nobody with any exsperiance. Why don't dealers advertize for "exsperianced" detailers?

[Tuck91]

Re: Whose fault is it, really?

I still think it starts right here:



Ads like this. Who is gonna apply? Nobody with any exsperiance. Why don't dealers advertize for "exsperianced" detailers?

Either they think anyone can "prep" a vehicle or they are willing to teach them their way of doing things.

[wifpd4]

Re: Whose fault is it, really?

Any more thoughts on this?

Shane, I think your answer is here you may just not see it. We've come at it from most, if not all, angles and representative parties.

Remember, it can be worse; your dealership could install a "touching" car wash and cut your allotted time in half.

[SATracker]

Re: Whose fault is it, really?

I've enjoyed reading the various responses and took some time before putting my thoughts down. I'm not sure I'd agree with the premise that someone is to blame. Blame can (honestly) only be assessed when there are pretty clear expectations. Unless a dealership states that "your" car will have a show car finish, I can't see there's any blame. When I bought my new black Rav 4, the salesman said it would take a little longer to prepare my car because I liked to detail cars; it would take a whole 45 minutes. I can't blame the guys in the make ready department, the dealership never promised a flawless finish, and the salesman said they would take extra time- he didn't set any specific expectations. There was no expectation for a flawless finish and so I can't blame anyone because there were multiple swirl markings. Dealerships are in the business to sell cars, not detail cars. If a detailer promises a show car finish and turns out, "****", blame can be assessed. As it has been said, if you're in the make ready dept. and you have some knowledge about detailing, then perhaps you can turn out a better prepared car; perhaps the opportunity will arise in which you can educate others. I'm not sure I buy into the premise that there is blame to assigned if there's no clear expectation. Given what you have, you do the best you can.

[greg0303]

Re: Whose fault is it, really?

Most dealerships prepare their new/ used vehicles for customers' pick-ups by just quickly washing them and sometimes spreading a quick coat of wax. If you get claying consider yourself super lucky. Even brand new high end luxury cars come with swirls upon purchase.

When I've got my new car couple months ago I asked the salesperson not to do anything to vehicle's interior/ exterior. I brought it home dirty, and without any protection, and used Ultimate Polish/ Ultimate Liquid Wax by myself (didn't want to deal with swirls/ scratches right from the beginning).

I fully understand Shane's frustration as he's a first class detailer and seeing quick car preparations on daily bases must really hurt. It's a very small chance that things will change soon.

Generally very few people know how to properly take care of their cars' interior/ exterior. I do my part of the education whenever seeing people hesitating about product choices at WalMart, Target etc. I know that if I spend 5 minutes giving a quick lecture then the word is gonna spread to friends/ neighbors and some good will be planted.