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So, I went to the Canadian International Autoshow in Toronto today and I was bitterly disappointed with the Meguiars exhibit at the show.
Part of my disappointment had nothing to do with Meguiars (I'm sure), but part probably did.
One of the things I like about Meguiars is the fact that I think they work hard to provide accurate information about their products and detailing in general. However, working their booth at the Canadian International Autoshow, were two very un-Meguiar's like "boys".
First (probably not Megs fault), but NONE of the new products were present. I figure this has probably more to do with regulatory rules and distribution issues, so I'll leave that one alone.
However, the other things I witnessed were pretty inexcusable. First off, I asked about a lot of the new product line. The two people working the booth (I won't call them Meguiars staff because it is almost hard to believe they could be), didn't know about ANY of the new products I asked about. In particular, I wanted to know if they had the new DA Microfiber system and they looked at each other as though I was speaking a foreign language.
Next I asked about the new Ultimate Wax and again, nada. They knew nothing about any of the new products launched at SEMA. That is pretty inexcusable, considering probably every member here could list all the new products.
The next event was even worse. Two older gentlemen asking one of these "boys" about how they could acheive the "flawless" finish that Meguiars had at their booth (hood of a car). So, the kid tells him, you need clay and brings out pink "agressive" clay in the little tub and tells him to use it while the car is still wet, otherwise it will stick to the car (no lube is mentioned) and that should be followed by a $55 dollar (64oz) tub of M21 2.0, because M21 will "get rid of your swirls".
Well, enough was enough and I had to step in before I let this go any further. I could NOT believe this was a Meguiar's booth or that these two kids were permitted to work the booth. It was a travesty.
I told the gentlemen that the clay was the wrong clay unless they had major overspray problems or other above surface contaminents that could not be removed by Meguiars mild clay. Next, I told them that M21 (as good a product as it is) does not REMOVE swirls, it hides them. I think it is important people get to make informed choices. Moreover, these guys weren't even weekend hacks. The notion that this guy was selling them the 64oz size of M21 to "get rid of all the swirls" was just awful. That was more product then they would need for a lifetime.
I told the two older men that M21 was a great product and would provide more than adequate protection but that actually REMOVING imperfections took a lot more work than masking them. I told them masking them was fine, but after a wash or two, they would probably reappear. I told them that buying a 64oz size would last them 2 years if they were professional detailers doing 5 cars a week (maybe I exaggerated). The Meguiars kids just looked at me dumbfounded for killing their sale.
Sorry, but it wasn't right and I can't imagine how many more people got the same lousy advice. If anyone at Meguiar's is concerned, please find out which two chaps were at the show today and I'd do something about the advice they are doling out.
Part of my disappointment had nothing to do with Meguiars (I'm sure), but part probably did.
One of the things I like about Meguiars is the fact that I think they work hard to provide accurate information about their products and detailing in general. However, working their booth at the Canadian International Autoshow, were two very un-Meguiar's like "boys".
First (probably not Megs fault), but NONE of the new products were present. I figure this has probably more to do with regulatory rules and distribution issues, so I'll leave that one alone.
However, the other things I witnessed were pretty inexcusable. First off, I asked about a lot of the new product line. The two people working the booth (I won't call them Meguiars staff because it is almost hard to believe they could be), didn't know about ANY of the new products I asked about. In particular, I wanted to know if they had the new DA Microfiber system and they looked at each other as though I was speaking a foreign language.
Next I asked about the new Ultimate Wax and again, nada. They knew nothing about any of the new products launched at SEMA. That is pretty inexcusable, considering probably every member here could list all the new products.
The next event was even worse. Two older gentlemen asking one of these "boys" about how they could acheive the "flawless" finish that Meguiars had at their booth (hood of a car). So, the kid tells him, you need clay and brings out pink "agressive" clay in the little tub and tells him to use it while the car is still wet, otherwise it will stick to the car (no lube is mentioned) and that should be followed by a $55 dollar (64oz) tub of M21 2.0, because M21 will "get rid of your swirls".
Well, enough was enough and I had to step in before I let this go any further. I could NOT believe this was a Meguiar's booth or that these two kids were permitted to work the booth. It was a travesty.
I told the gentlemen that the clay was the wrong clay unless they had major overspray problems or other above surface contaminents that could not be removed by Meguiars mild clay. Next, I told them that M21 (as good a product as it is) does not REMOVE swirls, it hides them. I think it is important people get to make informed choices. Moreover, these guys weren't even weekend hacks. The notion that this guy was selling them the 64oz size of M21 to "get rid of all the swirls" was just awful. That was more product then they would need for a lifetime.
I told the two older men that M21 was a great product and would provide more than adequate protection but that actually REMOVING imperfections took a lot more work than masking them. I told them masking them was fine, but after a wash or two, they would probably reappear. I told them that buying a 64oz size would last them 2 years if they were professional detailers doing 5 cars a week (maybe I exaggerated). The Meguiars kids just looked at me dumbfounded for killing their sale.
Sorry, but it wasn't right and I can't imagine how many more people got the same lousy advice. If anyone at Meguiar's is concerned, please find out which two chaps were at the show today and I'd do something about the advice they are doling out.
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