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Long story short, I've done a few cars for an individual(customer). Just details, no buffing or polishing. Just washing, cleaning engine, waxing, cleaning interior, shampooing seats/carpets, etc... No matter what, he has always complained about the price. Says that I'm overpriced for the work that needs to be done, and we take waaaay too long. Price is $160 for cars, $185 for trucks and SUV's. It takes 1 person 3-4 hours to complete. Well within the industry standards.
So anyway, he keeps complaining, yet he still calls us back out time after time. So one day I proposed a challenge to him. I told him that if he could do it faster with the same or better results, then I would do his next car or truck for free. He agreed, but I didn't think he would actually follow through with it
He shows up at the shop the other day with his work clothes, and tells me that he's ready to prove me wrong. I let him use my equiptment, and I coached him a little, but not too much. I wanted him to do a good job, but I also wanted some amunition at the end
6 hours later, he was sweating his butt off, holding his lower back and just looking at me with hate in his eyes He finally broke down and said "aren't you going to help me finish this [edited] thing"
In the end, I helped him finished the rest of it and we sat down and had a frosty adult beverage together. He never admitted defeat, but I could see it in his sweaty eyes! Guess we'll just have to wait and see what he has to say next time we do one of his cars for him
So anyway, he keeps complaining, yet he still calls us back out time after time. So one day I proposed a challenge to him. I told him that if he could do it faster with the same or better results, then I would do his next car or truck for free. He agreed, but I didn't think he would actually follow through with it
He shows up at the shop the other day with his work clothes, and tells me that he's ready to prove me wrong. I let him use my equiptment, and I coached him a little, but not too much. I wanted him to do a good job, but I also wanted some amunition at the end
6 hours later, he was sweating his butt off, holding his lower back and just looking at me with hate in his eyes
He finally broke down and said "aren't you going to help me finish this [edited] thing" In the end, I helped him finished the rest of it and we sat down and had a frosty adult beverage together. He never admitted defeat, but I could see it in his sweaty eyes! Guess we'll just have to wait and see what he has to say next time we do one of his cars for him
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