my 3rd G110 V2 gone bad ... seriously

[Superior Shine]

Re: my 3rd G110 V2 gone bad ... seriously

Same here. I have been using mine since Nov 2009. This machine rocks.





I no longer use it with the handle as shown in th epics though.

[Fly Bye]

Re: my 3rd G110 V2 gone bad ... seriously



I'v had my PC since the summer of 2006. It's been around the block quite a few times, and it runs like a champ

[Michael Stoops]

Re: my 3rd G110 V2 gone bad ... seriously

Fred, we feel your pain. We honestly do. It is amazing how many people experience zero issues with these tools, and then from time to time we see someone with multiple tool failures. We are obviously not blaming you for any of these failures (your points about this are spot on) and we certainly understand how frustrating it must be to experience what you have experienced with this tool. Obviously that would turn anyone off. Hearing very positive experiences from Todd and Joe obviously don't do anything for your failed tools (nor does the fact that I, personally, own a Porter Cable rotary that failed after 2 hours of use - ie, meaning "stuff happens") or ease your frustration.

We have identified and addressed issues with the cord on the G110v2, that is a true statement. But we have not recalled all previously sold tools, that is also true. This is in part due to the fact that we generally speaking have no record of who the individual purchases are/were and hence no way to contact them. That's not an excuse, it's just the truth. There are no records kept of these transactions like there are with car sales, for example.

Fred, at this point we can either replace the tool or issue you a complete refund, with our apologies. Please give Brian Hann a call at 800-347-5700 tomorrow between 8:00 AM and 5:00 PM Pacific Time (or at your next convenience) and he'll take care of you (I've just spoken to him about this thread).

[Superior Shine]

Re: my 3rd G110 V2 gone bad ... seriously

Fred, we feel your pain. We honestly do. It is amazing how many people experience zero issues with these tools, and then from time to time we see someone with multiple tool failures. We are obviously not blaming you for any of these failures (your points about this are spot on) and we certainly understand how frustrating it must be to experience what you have experienced with this tool. Obviously that would turn anyone off. Hearing very positive experiences from Todd and Joe obviously don't do anything for your failed tools (nor does the fact that I, personally, own a Porter Cable rotary that failed after 2 hours of use - ie, meaning "stuff happens") or ease your frustration.

We have identified and addressed issues with the cord on the G110v2, that is a true statement. But we have not recalled all previously sold tools, that is also true. This is in part due to the fact that we generally speaking have no record of who the individual purchases are/were and hence no way to contact them. That's not an excuse, it's just the truth. There are no records kept of these transactions like there are with car sales, for example.

Fred, at this point we can either replace the tool or issue you a complete refund, with our apologies. Please give Brian Hann a call at 800-347-5700 tomorrow between 8:00 AM and 5:00 PM Pacific Time (or at your next convenience) and he'll take care of you (I've just spoken to him about this thread).

Way to go!!! I expect no less from Meguiars than stellar customer support and they have always stepped up!!!