Waiting for Medallion Paint Cleaner

[Aimee Ferrer]

For those of you who are still missing items please check your email as you should have a message from Chad explaining where we are at right now. If you don't have an email from him please call me directly at 1-800-854-8073 x154.

[Chad Heath]

I wanted to get on this first thing this morning and address the concerns shared on this thread.

I am going to take a very non-PC approach to this issue and simply tell it like it is.

Everything that was communicated in the emails was completely accurate. We have been waiting on product coming in from all over the country and the reason for this is the program was so successful that we found ourself in an oversold situation. As a result, we were combing the country trying to find enough Medallion to send to those that purchased it on Ebay.

Unfortunately, there are 11 people that we have not been able to find product for. If you are one of those people, you should have received an email from me stating this and seeing the offer of resolution (which is pretty good).

If you are on this thread and have not:

A) Received an email from me.
B) Received the product.

I want to hear from you.

My email address is cheath@meguiars.com.

You can also call my office at 949-752-3805 or my cell at 760-525-8484.

I am personally taking the lead with this and will bend over backwards to make each and every one of you happy with this program.

So, be vocal, be loud, just do so with me!

Thanks again for all your support and I look forward to hearing from any of you.

Sincerely,

Chad Heath
Director - New Business

[Aurora40]

Originally posted by Chad Heath
Everything that was communicated in the emails was completely accurate.

The problem, for me at least, is I never received any emails at all. I will send you one straight away (I'd prefer not to be on the phone discussing car wax at work, people think I'm weird enough already) Thanks for the information.

Bob

[RedSoxRacer]

I just got off the phone with Chad, and I just want to say thank you for help in clearing this up. Chad and the people at Meguiars have once again delivered the excellent customer service that a lot of us have come to enjoy. A lot of companies I have dealt with in similar situations would have just said " woops " and not done anything to correct it.
Thanks again!!

[Chad Heath]

Bob,

Did you send me an email?

[Aurora40]

Originally posted by Chad Heath
Bob,

Did you send me an email?

Yes, and you replied. Thanks! I just got my MPPC today.

I also noticed the return to environmentally (and pet) friendly packing material, and I appreciate it!