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Hello,
I recently purchased a Meguiar's G110V2 and had no luck with 2 of them so far. The first one, had cracks in the plastic and looked like someone used it with a backing plate and no washer. I contacted the Meguiar's Rep from the auto show that I bought the polisher from and agreed on an exchange for the second one.
The second one had a loose end cover with a speed dial that is smooth from speeds 1-4 but gets stuck after (when i push the cover back to where it's suppose to be). Here's a thread I opened about the 2nd polisher's issue: http://www.meguiarsonline.com/forums...d-Dial-problem. When i told him about the problems with the second polisher (the loose end cover and stuck speed dial), he did not have anymore to exchange with me so he said he'll look at it with his "service guy" and try to fix it. So i went back and dropped it off.
I called him about a week later to see what the situation was, but he seemed oblivious to what I initially told him was wrong with the polisher. All he did was test the polisher, and did not look at the problem with the cap or notice that the speed dial actually gets stuck. I am also not sure why he had to wait for me to call him to tell me that he did not diagnose a problem. I reminded him of the problem with the polisher, and he took a look at it again and told me he sees what the problem is now.
After about another week's time, he tells me it's ready to be picked up. I wanted to make sure everything was good before I made my 4th trip there. He told me he just tightened the screw at the end to tighten up the end cover. This did not sound like he looked at the speed dial problem and once again I brought up the point that speed dial gets stuck when i tried pushing the end cover closer to the body (which i told him more than once before). He looks at it again tells me he sees the problem and he will get back to me. So now I am waiting for him again...
I hope you can see where the frustration stems from, as the situation is dragging on unnecessarily and going back and forth from his city to mine to exchange/drop off the polisher is a long drive from where I live. However I am to blame for not making 100% sure that the polisher was in good condition before I left.
Should I just take my polisher back now and if i send it to Meguiar's, will I get a replacement (I am from Canada)? I bought the polisher about a month ago and have NOT been able to even use it because of this situation. Also my backing plate (below) looks kind of used....is that normal? There are a bunch of scratches on the surface on the other side as well. Hopefully I can get a faster reply through the forums rather than using the contact form on the Meguiar's site.
Thank you
I recently purchased a Meguiar's G110V2 and had no luck with 2 of them so far. The first one, had cracks in the plastic and looked like someone used it with a backing plate and no washer. I contacted the Meguiar's Rep from the auto show that I bought the polisher from and agreed on an exchange for the second one.
The second one had a loose end cover with a speed dial that is smooth from speeds 1-4 but gets stuck after (when i push the cover back to where it's suppose to be). Here's a thread I opened about the 2nd polisher's issue: http://www.meguiarsonline.com/forums...d-Dial-problem. When i told him about the problems with the second polisher (the loose end cover and stuck speed dial), he did not have anymore to exchange with me so he said he'll look at it with his "service guy" and try to fix it. So i went back and dropped it off.
I called him about a week later to see what the situation was, but he seemed oblivious to what I initially told him was wrong with the polisher. All he did was test the polisher, and did not look at the problem with the cap or notice that the speed dial actually gets stuck. I am also not sure why he had to wait for me to call him to tell me that he did not diagnose a problem. I reminded him of the problem with the polisher, and he took a look at it again and told me he sees what the problem is now.
After about another week's time, he tells me it's ready to be picked up. I wanted to make sure everything was good before I made my 4th trip there. He told me he just tightened the screw at the end to tighten up the end cover. This did not sound like he looked at the speed dial problem and once again I brought up the point that speed dial gets stuck when i tried pushing the end cover closer to the body (which i told him more than once before). He looks at it again tells me he sees the problem and he will get back to me. So now I am waiting for him again...
I hope you can see where the frustration stems from, as the situation is dragging on unnecessarily and going back and forth from his city to mine to exchange/drop off the polisher is a long drive from where I live. However I am to blame for not making 100% sure that the polisher was in good condition before I left.
Should I just take my polisher back now and if i send it to Meguiar's, will I get a replacement (I am from Canada)? I bought the polisher about a month ago and have NOT been able to even use it because of this situation. Also my backing plate (below) looks kind of used....is that normal? There are a bunch of scratches on the surface on the other side as well. Hopefully I can get a faster reply through the forums rather than using the contact form on the Meguiar's site.
Thank you
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