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My W68 backing plate broke too

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  • #1

    My W68 backing plate broke too

    Same problem as rauljimenez... I was working on a fender with a yellow polishing pad with about 10lbs of pressure with m205 on speed 4 and all of a sudden the backing plate ripped off.. At first I thought I didnt screw it in all the way but soon realized that my bp was in two peices.

    I really liked this backing plate, and Meguiar's customer service is great. They resolved a problem I had last year. Hope maybe this issue will be resolved the same way... I attached some pictures below





    - Markito -
    Tags: None
  • #2
    Re: My W68 backing plate broke too

    It happened to me as well last summer while working with 7207 and rotary on the hood of my boss'es car. Meguiar's Direct sent me a free replacement as the backing plate was only couple weeks old. No problems with new W68 for over a year.

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    • #3
      Re: My W68 backing plate broke too

      Yah Meguiar's Customer Service is second to none. Great group of guys to deal with...
      - Markito -

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      • #4
        Re: My W68 backing plate broke too

        I am sure customer service will take care of you.
        quality creates its own demand

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        • #5
          Re: My W68 backing plate broke too

          I was wondering if they do something to improve/correct their products, or just offer great customer service!?!

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          • #6
            Re: My W68 backing plate broke too

            Originally posted by FRS View Post
            I was wondering if they do something to improve/correct their products, or just offer great customer service!?!
            Our call center staff has a mechanism whereby they log any and all complaints, suggestions, comments, etc that is seen by everyone in the company. We track trends, issues and concerns and constantly work to improve or enhance products so that we're always bringing the best we can to you.
            Michael Stoops
            Senior Global Product & Training Specialist | Meguiar's Inc.

            Remember, this hobby is supposed to be your therapy, not the reason you need therapy.

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            • #7
              Re: My W68 backing plate broke too

              Meguiar's customer service is top notch and the best in the business.

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              • #8
                Re: My W68 backing plate broke too

                I would of thought they might of seen this thread but I guess not.. Guess I will have to give them a call personally
                - Markito -

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                • #9
                  Re: My W68 backing plate broke too

                  Originally posted by Still Learnin View Post
                  I would of thought they might of seen this thread but I guess not.. Guess I will have to give them a call personally
                  What did we miss here? We responded above after you posted that you had called and the issue was resolved? Did we misunderstand that - do you still need to have this replaced?
                  Michael Stoops
                  Senior Global Product & Training Specialist | Meguiar's Inc.

                  Remember, this hobby is supposed to be your therapy, not the reason you need therapy.

                  Comment

                  • #10
                    Re: My W68 backing plate broke too

                    Yah everything was taken care of big thanks for Brian Hann, Mike Stoops, and the Meguiar's team! Another satisfied customer
                    - Markito -

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