White/Yellow Seed things in M135

[Mike Phillips]

Re: White/Yellow Seed things in M135

Moving to Customer Service Hot Line

[mb911]

Re: White/Yellow Seed things in M135

After a year and $2000 in Megs products, I'm going to respectfully look elsewhere. This has been a mess.

also, I had posted under professional products as I thought maybe someone that uses m135 in large quantities had seen this before, since I had seen it in a bottle of UQD a year ago.

[Mike Phillips]

Re: White/Yellow Seed things in M135

I had posted under professional products as I thought maybe someone that uses m135 in large quantities had seen this before, since I had seen it in a bottle of UQD a year ago.

Once this became an quality issue to be looked into and Customer Care became involved the appropriate forum became the Customer Service Hot Line forum, thus we moved it there.

Anytime a post or thread is submitted Customer Care is notified so they're aware.

[mb911]

Re: White/Yellow Seed things in M135

Thanks. You can delete thread if needed.

[Tom MacDonald]

Re: White/Yellow Seed things in M135

I sent you a PM several hours ago requesting the batch code and the product be shipped back to us. You made no mention in your response of that being a problem, so I assumed that was fine. Had you contacted me to let me know that was not convenient to ship it back, I would have gladly arranged for the product to be picked up at your home or office. This issue is currently being investigated by our manufacturing Q/C team. I have requested that a replacement bottle be sent out to your prior to your bottle being shipped back.

I think we have been acting very responsible and professional in the handling of this concern of yours. We want to make this right with you, and get it resolved as quickly as possible.

Please contact me by phone at your earliest convenience so that I can help to resolve any concerns you have regarding this issue.

Thanks,

Tom Mac Donald
Meguiar's Inc
Manager- Quality Assurance/ Customer Retention
800-854-8073 ext. 117

[Ryan L.]

Re: White/Yellow Seed things in M135

I know exactly what your talking about and I've had about 6-7 bottles of UQD with the same problem. Most times I just throw them away because it's not worth the hassle of calling and explaining it and getting new stuff sent out.

I think one time I did call in, but after that I gave up.

Ryan

[Nappers]

Re: White/Yellow Seed things in M135

Never had a problem with Meguiar's customer support.

Figure out a way to get that bottle back to Meguiar's so they can take a look at it. Give Tom a call!

[mb911]

Re: White/Yellow Seed things in M135

I know exactly what your talking about and I've had about 6-7 bottles of UQD with the same problem. Most times I just throw them away because it's not worth the hassle of calling and explaining it and getting new stuff sent out.

I think one time I did call in, but after that I gave up.

Ryan

Thank you Sir!!! Very good to know I'm not alone. Hope you have better luck in the future too.

[CharlesW]

Re: White/Yellow Seed things in M135

I know exactly what your talking about and I've had about 6-7 bottles of UQD with the same problem. Most times I just throw them away because it's not worth the hassle of calling and explaining it and getting new stuff sent out.

I think one time I did call in, but after that I gave up.

Ryan

Wow!
6 or 7 bottles at $10 a pop.
I think I would either be talking to someone at Meguiar's or finding me a different QD.

[Zach W.]

Re: White/Yellow Seed things in M135

I have bought a 5 gallon bucket of a "professional" brand QD and it did the same thing. Maybe we are letting the product get to hot or cold. It has also happened to a bottle of Mothers chrome polish I had. I know my products sometimes go through extreme heat, so maybe?

[mb911]

Re: White/Yellow Seed things in M135

I have bought a 5 gallon bucket of a "professional" brand QD and it did the same thing. Maybe we are letting the product get to hot or cold. It has also happened to a bottle of Mothers chrome polish I had. I know my products sometimes go through extreme heat, so maybe?

Well, this M135 I just received last week, and I keep it indoors, so I don't think it was anything I did.

Interesting observations though. Thanks for your input.

[roushstage2]

Re: White/Yellow Seed things in M135

.....................best of luck.

[CharlesW]

Re: White/Yellow Seed things in M135

I'll send the link to this thread to Jason Rose and let's see if he's seen or heard of this before?

Don't throw it away, he might want to get it from you for further investigation.

Please send the product back to us for testing and evaluation. Before you send it back please e-mail me the batch code off the bottle to help start an investigation into this issue. The batch code should be stamped into the plastic on the back of the bottle below the back label. If you have nay trouble locating it please call me for assistance. 800-854-8073 ext. 117.

Please ship the gallon bottle back to the below address and we will reimburse for freight. (ship regular ground, secure the top to prevent leaking).

Meguiar's Inc.
c/o Tom Mac Donald
17991 Mitchell South
Irvine, CA 92614

Thanks in advance for bringing this to our attention.

Tom Mac Donald
Manager- Quality Assurance/ Customer Retention
800-854-8073 X117
Meguiar's Inc

I sent you a PM several hours ago requesting the batch code and the product be shipped back to us. You made no mention in your response of that being a problem, so I assumed that was fine. Had you contacted me to let me know that was not convenient to ship it back, I would have gladly arranged for the product to be picked up at your home or office. This issue is currently being investigated by our manufacturing Q/C team. I have requested that a replacement bottle be sent out to your prior to your bottle being shipped back.

I think we have been acting very responsible and professional in the handling of this concern of yours. We want to make this right with you, and get it resolved as quickly as possible.

Please contact me by phone at your earliest convenience so that I can help to resolve any concerns you have regarding this issue.

Thanks,

Tom Mac Donald
Meguiar's Inc
Manager- Quality Assurance/ Customer Retention
800-854-8073 ext. 117

Have you followed through with the Meguiar's people?
It seems like they are trying to help resolve the problem.

[asim_296]

Re: White/Yellow Seed things in M135

Never had this issue. I've used many UQD & 2 Gallons of M135, though.

Good luck

[Piku]

Re: White/Yellow Seed things in M135

I know exactly what your talking about and I've had about 6-7 bottles of UQD with the same problem. Most times I just throw them away because it's not worth the hassle of calling and explaining it and getting new stuff sent out.

I think one time I did call in, but after that I gave up.

Ryan

Interesting.

I have used a lot of bottles of UQD but I have not noticed this. I will keep an eye for it.