Disappointed

[jarekdadej]

Disappointed
I received my new G110 on January 6 2009 from ADS. When I tested it the next day it was not working ‘out of the box’, so I called Costumer Care about the problem but they send me back to ADS. Rick from ads send me back to Meguiars’s Costumer Care and then again I was told to call ADS… Finally ended up sending my machine on Thursday January 8^th 2009 to Irvine where was delivered on January 13 and supposed to be replaced for a new one and send to me with “something extra” for the cost of my shipping. As of today Friday January 30 2009 I have not received my machine yet.
What is wrong? Why is it taking so long?

[imacarnut]

Re: Disappointed

call customer service and ask for Brian Hann, he'll take care of you.

[Mike Phillips]

Re: Disappointed

Not sure what could be wrong but I've sent the link to this thread to Customer Care.

Customer Care opens tomorrow at 7:00am PST so give them a little time to get up an running and then call the below number and cite this thread.

1-800-347-5700


I'm sure they'll take care of this ASAP

[Joseph Thomas]

Re: Disappointed

When you get a chance, call me or email me with your information. Once I have your name and basic information, I will be able to see when your G110 was sent out and get back to you (extension 113 or jthomas@meguiars.com) I apologize for the inconvenience. It has likely been shipped; however, due to the extreme weather conditions in the Northeast, it may be delayed. I look forward to hearing from you soon.

[Michael Stoops]

Re: Disappointed

Jarek, I'm the one who received your machine when it arrived at our offices. It got to my hands on Monday, January 26th and I immediately sent out a replacement, along with an extra W8207 polishing pad. According to UPS tracking you will receive the order tomorrow, 2.3.09

I do apologize for any inconvenience you may have experienced.