Sent my G110 in......

[Justin Murphy]

I had some warranty issues with my G110 and sent it in to Megs to it replaced. It's been about 2 weeks. I even included my phone number.

Who should I call or is there anyone that comes onto the forum from warranty?

I sent it out 2 day priority........will it come back that way?

Maybe I'm just being to nervous to soon. I just need it for work.

[xcr440sp]

Re: Sent my G110 in......

I sent mine in and the recieved it by the 8th, on the 18th I called and they had no record of me. They went and looked and mine had arrived and they said they'd get it right out. Finally called back 3 days later and they finally sent it. They did send it FedEx 2 day so it shipped quickly, but I'd call and see if they've looked at yours. I called the number listed on the website http://www.meguiars.com/customercare/ and they answer pretty quickly. All in all I very disapointed in Meg's customer service, hope your luck is better. They inclued one free pad for my trouble, almost an insult after the time I was without and the shipping it cost to send it in.

[Justin Murphy]

Re: Sent my G110 in......

I sent mine in and the recieved it by the 8th, on the 18th I called and they had no record of me. They went and looked and mine had arrived and they said they'd get it right out. Finally called back 3 days later and they finally sent it. They did send it FedEx 2 day so it shipped quickly, but I'd call and see if they've looked at yours. I called the number listed on the website http://www.meguiars.com/customercare/ and they answer pretty quickly. All in all I very disapointed in Meg's customer service, hope your luck is better. They inclued one free pad for my trouble, almost an insult after the time I was without and the shipping it cost to send it in.

Oh dear Lord. I feel sick now. A 20 day old machine that needs to be replaced now this.

I'll be calling on Monday. I'll keep you all updated.

[Justin Murphy]

Re: Sent my G110 in......

Update.......
I emailed Meg's Customer Service Friday and got a response back today. I was told that my G110 had been shipped out but I looked the tracking number up on Fed Ex and yep it had been shipped out.......earlier today!

Come on. I had to email and leave a hot message to get my buffer warrantied and sent back?

I hope this isn't the norm.

[Ryan L.]

Re: Sent my G110 in......

This is a complete IF statement, IF it is sent out from the warehouse in TN, Meguiar's has nothing to do with the actually shipping of that product, the new company that took over their inventory does.

Now I'm not sure how they handle the warrenties and if they are shipped out of the Irvine office or the TN warehouse.

Ryan

[Justin Murphy]

Re: Sent my G110 in......

This is a complete IF statement, IF it is sent out from the warehouse in TN, Meguiar's has nothing to do with the actually shipping of that product, the new company that took over their inventory does.

Now I'm not sure how they handle the warrenties and if they are shipped out of the Irvine office or the TN warehouse.

Ryan

It shows it's shipped out of MS.

[Mike Phillips]

Re: Sent my G110 in......

On the back of any Meguiar's product is our Customer Care Hotline phone number and that's usually the best place to start if you can,


1-800-347-5700


Also, you posted this thread in the Break Room for off-topic fun threads, we have a forum group just for customer service related issues,

Customer Service Hotline


Any time a new thread or a new post is made in the above forum group, Customer Care is automatically notified and someone from Meguiar's would have chimed in on this as soon as the e-mail was received.

Just a heads up for the future...

Moving this thread to Customer Service Hotline now...

[Brian Hann]

Re: Sent my G110 in......

Update.......
I emailed Meg's Customer Service Friday and got a response back today. I was told that my G110 had been shipped out but I looked the tracking number up on Fed Ex and yep it had been shipped out.......earlier today!

Come on. I had to email and leave a hot message to get my buffer warrantied and sent back?

I hope this isn't the norm.

justin30513,

Thank you for your patience. I have looked into the return and replacement of your buffer. Our records indicate receiving your buffer at the end of last week. Our records also indicate you called our Customer Care Center on Friday 9/26 to check on the status the return. We then double checked to make sure a replacement order was placed. We verified the replacement order was made the morning of 9/26. Our warehouse in Tennessee shipped the new buffer on Monday as FedEx does not pick-up or deliver on weekends. As you have verified the new buffer did ship yesterday (Monday) and is scheduled to arrive tomorrow (Wednesday).

We did receive your email through our website and responded the next business day, Monday. I cannot speak to the delay in us receiving the old buffer, but I think you will agree when contacted action was taken in a reasonable time frame. Coincidentally you contacted us the day we received the old buffer and made a replacement order. We do apologize for any inconvenience or delay this has caused.

[seth1066]

Re: Sent my G110 in......

Let's see; Meguiar's receives the buffer 9/26, a Friday, they order replacement on 9/26, same day. Buffer shipped on the earliest possible day, that Monday; buffer will be received Wednesday. Elapsed time: four business days. What's not to like?

[J. A. Michaels]

Re: Sent my G110 in......

That to me is great customer service.

[Mikejl]

Re: Sent my G110 in......

justin30513,

If you sent the G110 back "2 day priority" around Sept. 12th as your first post indicates and it didn't arrive at Meguiar's until Sept. 26th, then your beef should be with your shipping company.

Mike

[HemiMopar]

Re: Sent my G110 in......

Sounds like the only problem is how you shipped it. Perhaps it was lost in the mail on the way and made a left turn when it should have went right. Another example of great customer service.

[Nappers]

Re: Sent my G110 in......

I hate shipping stuff, too complicated. I use good ol US postal service, decent rates and priority mail with tracking has not failed me......Yet

I went to UPS once and it was like pulling teeth from a newborn and it was expensive. Postal service, priority mail was cheaper and never had a problem.

Haven't tried Fed Ex yet, they are kinda spendy too.

[Justin Murphy]

Re: Sent my G110 in......

I did ship it USPS. They said it was delivered on the 19th.
It doesn't matter thought.
I got a box from Meg's yesterday. I opened. I passed out!
I had sent just the unit in..........no backing plate or anything else. This is how I thought I'd get it back. Nope! Got a brand new unopened G110. Complete. They also threw in a Soft Buff Polishing pad. What to do with my spare case? I put my G100 in it!

Thanks Meg's. I will remember this for a long long time. I hope others see this and remember it as well.

Top notch!

[J. A. Michaels]

Re: Sent my G110 in......

Thanks for the update. Meguiars customer service comes thru again.