Order not mailed yet

[JG_Detailing]

I was wondering if there is a reason my order hasn't been sent out yet.

Ordered Date: 07/21/2008
Order Total: $10.83
Order Status Booked

Part Number Item UOM Quantity Shipped Shipment Number Status Ship Method Tracking Number
G13005 NXT GENERATION ALL METAL POLYSH Each 1 Not Shipped

[Mike Pennington]

Re: Order not mailed yet

Our Customer Care Center would be the best place to answer this question.

Please give them a call @ 800-347-5700.

Mike

[Brian Hann]

Re: Order not mailed yet

The NXT Generation Metal Polysh is on back order. It is supposed to be produced soon, but we cannot make any guarantees of an exact date. Thank you for your patience!

We respect the fact that you may be unwilling to wait for the product. If that is the case we can cancel your order at any time prior to shipping. You have not been charged for the item. Just let us know what you would like us to do.

[JG_Detailing]

Re: Order not mailed yet

It's no big deal. I'll just wait till it gets sent out. I was just making sure They didn't forget about it. Thank you for letting me know about the back order.