What Great Customer Service

[Bill Prentice]

To make a long story short on two attempts to have a phone ordered delivered UPS damaged both shipments. On the first I called customer service received a commitment that the product would be replaced with free shipping, so I added a couple of items.

Well the order doesn't show so I call back to inquire and find out that UPS did it again and the damaged shipment was returned to Meguairs. So the guy states they'll get it right out, so off course I add some of the new detailer clay.

Well today comes this box with all of my stuff and the Ultimate Organizer enclosed. So I get a free Ultimate Organizer plus the additoinal orders are given at no cost and the detailing clay at a reduced price.

Now that is customer service. Wasn't even Meguairs fault and they went that far.

How often do you hear that in these day.

THANK YOU MEGUAIRS...

[Totoland Mach]

Bill: I had a similar experience with Meguiar's customer service last month. They went the "extra mile" in correcting the UPS problem, sent me my order, and included some free goodies. Fantastic company! Keeps me coming back to them regularly.

Hats off to everyone at Megs!!!!!

[rdarwa]

We call that "Southern Hospitality" Way to go Meguiars for being such a great company!

[2000]

I've never had nothing but a great experence when dealing with megs customer service!

[gb387]

I agree... I have always thought if there is one company others should look at for GREAT customer sercive its Meguiars all the way! Never had a bad experience with them ever, and I am sure I never will!

[denetc]

I so appreciate the immediate email confirmation, and exceptionally fast shipment. I've received extra samples, etc too which is a nice surprise. Great service, thank you!

[n2_space]

Have to throw my .02 in. I have usually gotten all my stuff at a local PBE store, but decided I was tired of trying to work around their hours (M-F 8-5 ), so I ordered a gallon of #80, LT, and APC as well as some #16 online. I got it today and one box was SOAKED. The LT apparently had leaked a lot out in the box. I called CS and the gentleman was very nice and immediately offered to replace the gallon of LT, and made sure to ask if anything else was damaged (which thankfully nothing else was). He offered his apologies and offered to send me a secondary bottle. I figure I will just order straight from Meguiar's from now on

[kromdom]

AMEN to all comments above. And let's not forget this forum: unrivaled AFTER SALE service. Now this SATISFACTION GUARANTEED!