G110 Issues

[speedster1322]

All Sorry for the new post. I wa looking for the other thread regarding the G110's and the issues of it quitting.

Well you gessed it. I just received mine a couple weeks ago. I took it out tonight for the first time and started using it. I had about 20 minutes into it and you guessed it.

It slowed down. So I shut it off quick. Let it sit for 5 minutes and tried turning it back on and it is dead. About 2 minutes after that I tried again and it came back on but then shut off.

Looks like I need to make a phone call in the morning. Kind of disappointed.

[Mike Phillips]

Re: G110 Issues

We'll send the link to this thread to Customer Care for you also. CC opens at 7:00am PST tomorrow.

[speedster1322]

Re: G110 Issues

Thanks Mike

[speedster1322]

Re: G110 Issues

Contacted customer service today. Very helpful on what to do and they said they will be sending a new one as soon as they receive the one I have.

Only one down side - I purchased this from Meguiars online. Paid for shipping and handeling the first time around. Now I need to send it back and the shipping cost is on my dime for a defective product. Don't understand why an RGA number was not issued and the cost waived to the customer.

Shipping cost around $35.00 (weight) plus insurance.

The G110 is going to be a $200.00 item before all said and done.

[WXman]

Re: G110 Issues

I feel for you man! Same thing happened to my G110 (mine was from ADS). I shipped mine last Monday and haven't heard anything yet. Hopefully, it'll be here this week. I'm with you on having to pay to ship it back.

[roushstage2]

Re: G110 Issues

That is the one thing I have never understood: paying S&H for any defective product, no matter what company.

[J. A. Michaels]

Re: G110 Issues

That is the one thing I have never understood: paying S&H for any defective product, no matter what company.

does not make much sense to me either. In the old days there was a cod method. ( Cash On Delivery). It would seem to me they could do something like this on returned items.

[Brian Hann]

Re: G110 Issues

I feel for you man! Same thing happened to my G110 (mine was from ADS). I shipped mine last Monday and haven't heard anything yet. Hopefully, it'll be here this week. I'm with you on having to pay to ship it back.

Unfortunately we cannot track your return without any personal info. We don't have a field for forum names in our database. If you would like to give us a call or shoot us an email with your personal info I will make sure we get back to you on the status of your return.

[Playr]

Re: G110 Issues

For those of us who live in LA and Orange counties, can we just drop them off (calling and making prior arraingments of course)?

Mine is about a week old and as of now problem free but you never know.

[Brian Hann]

Re: G110 Issues

That is the one thing I have never understood: paying S&H for any defective product, no matter what company.

Our policy for more standard returns is not to cover inbound shipping charges. However this kind of warranty situation is unique and we do offer compensation on a case by case basis. That is why we always encourage people to contact us. Given a chance to discuss your situation I think you will find a reasonable solution is almost always possible. The most common solution is to compensate you with some extra product.


speedster1322,
Not a knock on you, but it should not cost $35 to ship the G110. Again, for this kind of situation we will discuss compensation, but we have found that it should only cost about $10-$20 to ship a buffer across country. I only bring this up as a help to anyone else reading this later.

[Brian Hann]

Re: G110 Issues

For those of us who live in LA and Orange counties, can we just drop them off (calling and making prior arraingments of course)?

Mine is about a week old and as of now problem free but you never know.

Yes, you can absolutely drop it off here at our Irvine office, but please make sure you include all your personal info and mark it to the attention of Customer Care. We are not always able to accommodate walk-ins so I would just plan on dropping it off at the front desk with all the pertinent info. Please also include a note explaining the problem and if you would like a refund or replacement.

[melancholy]

Re: G110 Issues

Yes, you can absolutely drop it off here at our Irvine office, but please make sure you include all your personal info and mark it to the attention of Customer Care. We are not always able to accommodate walk-ins so I would just plan on dropping it off at the front desk with all the pertinent info. Please also include a note explaining the problem and if you would like a refund or replacement.

A bit pushing it (and off-topic...sorry), since we can drop it off at the Irvine office, can we also buy/pick-up a new G110 at your office (or probably during one of the Saturday classes)?

[Brian Hann]

Re: G110 Issues

A bit pushing it (and off-topic...sorry), since we can drop it off at the Irvine office, can we also buy/pick-up a new G110 at your office (or probably during one of the Saturday classes)?

Our Irvine office is just that, an office. We unfortunately do not have any sort of retail store. All orders ship from our distribution center in Tennessee.

[roushstage2]

Re: G110 Issues

Our policy for more standard returns is not to cover inbound shipping charges. However this kind of warranty situation is unique and we do offer compensation on a case by case basis. That is why we always encourage people to contact us. Given a chance to discuss your situation I think you will find a reasonable solution is almost always possible. The most common solution is to compensate you with some extra product.

I know Meguiar's does what is needed and more. It was always just kind of strange to me about the return shipping.

[WXman]

Re: G110 Issues

Our policy for more standard returns is not to cover inbound shipping charges. However this kind of warranty situation is unique and we do offer compensation on a case by case basis. That is why we always encourage people to contact us. Given a chance to discuss your situation I think you will find a reasonable solution is almost always possible. The most common solution is to compensate you with some extra product.


speedster1322,
Not a knock on you, but it should not cost $35 to ship the G110. Again, for this kind of situation we will discuss compensation, but we have found that it should only cost about $10-$20 to ship a buffer across country. I only bring this up as a help to anyone else reading this later.

Cost me $23 to ship it from MS via USPS priority mail.