Still no products received

[Blazer503]

I placed an order on June 22 during a detail day and still have not received the order. I did get a shipment email from Fedex, but it shows that the shipment was returned for some reason (not explained in the shipment tracking). I have been patient, thinking that a replacement would be shipped, but nothing to date.

Can someone check into this?

Thanks,
Keith Privratsky

[Mike Phillips]

Hi Keith,

I'll send the link to this thread to Customer Care with your contact information right now!

Hang tight, we'll find out what's going and take immediate action.

[Blazer503]

Super! Thanks Mike!

[Mike Phillips]

Originally posted by Blazer503
Super! Thanks Mike!

The e-mail has been sent, you should be hearing from someone shortly.

[Brian Hann]

Keith,

I just left you a voice mail, but in case you check the Forum first I have investigated your recent order issue. Unfortunately FedEx damaged it in shipment without notifying us or even sending the box back to us. I am glad you contacted us because we would have never known there was a problem.

I have made a replacement order to ship from our Irvine warehouse that should arrive to you withing the next couple of days.

Thanks so much for your patience. Let me know if you need anything else at all.

[Blazer503]

Thanks Mike and Brian - You guys are the BEST!

There are an amazing number of places out there that could take lessons from you guys about customer service!

Thanks again from another loyal Meguiar's product user,
Keith

[Blazer503]

Received my products today.

Just wanted to say THANKS again!!

Keep up the awesome customer service!!!

Keith

[Brian Hann]

You are most welcome! I am glad we were able to get you all squared away.