Meguiar's G100 Warranty Question?

[kellyinkc]

Re: Meguiar's G100 Warranty Question?

to clarify, the warranty is from Meguiars NOT from Porter cable?

[STG]

Re: Meguiar's G100 Warranty Question?

Don't ask me! Ask Brian. (Although I prefer Jorge's answers!)

[Setec Astronomy]

Re: Meguiar's G100 Warranty Question?

I know what you mean. After all Ford remburses its dealers for warranty work on My Mach1 and F250. Funny, Subaru does the same for my Legacy GT. The dealers do not issue their own new car warranties nor do they pay for claims on the manufacturer's warranty.

These things change all the time, but you do realize that some mfr's reimburse dealers at a fixed rate, rather than the prevailing rate? There was a big scandal years ago with GM, who was paying a flat rate per hour for warranty repair, which was less than the current rate most dealers were charging. Since the dealers were getting screwed, they would tell the customer their repair was not covered by warranty, so they would get paid at their full rate. After this got in the press, GM changed their policy to reimburse at the dealer's rate. Who knows, it probably is back the other way now.

I can recall many products I've purchased that include a statement like, "If you experience trouble with your new XXXX, please contact the manufacturer, not the retail store where you purchased it."

I recall that being the opposite, that if the unit is defective out of the box, they want you to bring it back to the store you bought it at for an exchange, and that you only go to the mfr. if you develop trouble down the road. I'm sure it depends on the item/store/mfr.

[STG]

Re: Meguiar's G100 Warranty Question?

Geez. You just don't get it. Different answers to the same question from different Meguiar's employees. Contradictory statements within the answer of one employee.

Additionally:

1. We're talking about a LIFETIME warranty, not a DOA out of the box unit.

2. As a consumer, I don't care one bit how a manufacturer reimburses dealers/distributors for warranty claims, especially when I bought my unit directly.

3. The only thing I care about is reading posts from a company representative that completely contradicts what I was previously told.

[Setec Astronomy]

Re: Meguiar's G100 Warranty Question?

Why don't you just call Barry on Monday and see if you can get it clarified? You make it sound like this is the first time anyone ever spoke to two different people at a large company and got different stories. Try talking to Comcast or Verizon:p

You haven't even had a problem! Why don't you come back and complain after you have one that hasn't been resolved, instead of speculating about something that hasn't happened? I would bet that 98% of G100/PC users never have a problem with their unit...even Scottwax, who uses his seemingly 340 days a year, took forever before he had only a cord problem (which he said was from stepping on it too many times).

[gb387]

Re: Meguiar's G100 Warranty Question?

I have never heard a problem in working with Meguiars and their PC Warranty, they are all about customer service and I am sure your question will be answered. I have always felt confident and will always feel confident that Meguiars will stand behind their products, its been shown time and time again here on MOL and you should have no worry. Now, I realize you have received two answers but it can and does happened with any company as mentioned by Setec, its not for lack of training or someone making things up it just happens.

[Mike Phillips]

Re: Meguiar's G100 Warranty Question?

Just to point out, Meguiar's offices are closed today, as at the time this message is being posted it's Thanksgiving Day, (For posterity reasons, this is Thursday November 25th, 2006), at approximately 8:08am and we don't think Customer Care returns to work until Monday, November 27th.

When everyone's back to work, I'm confident someone from Customer Care will clarify any policies and answer any questions anyone has, until then we would encourage everyone to have a fun and safe day with family and friends.

Thanks!

[35th Anniversary SS]

Re: Meguiar's G100 Warranty Question?

You haven't even had a problem! Why don't you come back and complain after you have one that hasn't been resolved, instead of speculating about something that hasn't happened?

So what if he hasnt had a problem yet! The man is "covering his @ss" since there seems to be a communication problem between the public and Meguiars on the warranty for the G100.

What do you not understand about his complaint? If he waits until his G100 breaks then he MIGHT run into a snag. Do you want to be without your buffer while people debate whether or not youre going to get reimbursed or not, and then possibly be SOL? I know I wouldnt!

I dont like to be rude but if you dont have a question or concern with the G100 warranty then I would ask you to bow out of this thread!

[Setec Astronomy]

Re: Meguiar's G100 Warranty Question?

Sure, buddy, I'll bow out. Anything for you.

[Brian Hann]

Re: Meguiar's G100 Warranty Question?

I still have faith in Meguiar's, Brian. But you have to realize it was your post correcting Jorge that put strain on that faith. You made it sound as though Jorge's answer was correct until Meguiar's started selling the G100 to distributors and/or dealers. Meguiar's product distribution changes have absolutely nothing to do with me or what I was told by Meguiar's employees. I was a happy camper until I read your correction.

I'll contact Tom McDonald in the next few days because I would like someone to find my original G100 purchase order and get a physical copy of it in case I have a warranty claim in the future. After all, if any "what ifs" take place, I need to be covered.

STG,
My original post was intended to clarify not contradict. You will notice my post directly after Jorge's stepping in to clarify. If this is a luxury you are not willing to extend us all I can do is apologize and urge you to give us the chance to work it out. If you read back you will see the original question posed was about international coverage. I believe my reply to that question, although more concise than some might like, was clear. I didn't feel it was necessary to explain to you all the internal reasons why Jorge may have hastily made his post without thinking through all the implications.

As you pointed out much of this thread has nothing to do with your situation since you purchased your machine directly from us. Nothing you were told by the rep you spoke with was incorrect. If you purchased the machine directly from us you are covered. Yes, I would like to find your order info in our database, but to date you have not contacted myself of Tom MacDonald in an effort to find this. You are more than welcome to forward us your information (name, full address, phone #, email, etc.) and we will try to hunt down your order. As mentioned in my previous post we ask that you give us chance to work this out with you. I don't think your situation is all that complicated and could be handled very easily to both yours and Meguiar's satisfaction. Please consider discussing it with us directly as a alternative to continuing a thread of miscommunication.

[Brian Hann]

Re: Meguiar's G100 Warranty Question?

to clarify, the warranty is from Meguiars NOT from Porter cable?

Yes, the lifetime warranty is something we offer to those who purchase this machine directly from Meguiar's. So if we were to split hairs what some are really saying is Porter Cable should be taking care of everyone? It is Meguiar's choice to offer a special lifetime warranty when ordered directly from us. If ADS or any other distributor would like to offer you that same
warranty they are welcome to, but they will also need to be willing to support it.

I would prefer to avoid explaining how the G100 is a unique item and how distribution works with resellers so I will try to keep it short and sweet. Since we are primarily talking about ADS let's address that avenue of purchase specifically. Our agreement with ADS is basically that they handle all their own returns/replacements unless there is an identified manufacturing issue they are incapable of handling. This means if you bought it from ADS and you may need to return it for a refund or replacement your first call should be to ADS. From what I hear you should have no issues with ADS and they will be happy to take care of you. If for any reason you are not satisfied with their service and feel your issue may be the responsibility of the manufacturer (Meguiar's) please do not hesitate to give us a call and we will do our best to make it right.

To be honest I think this a bit of a Red Herring. Without trying to sound too touchy feely consider the following. Maybe dissecting policies and warranties is worth discussing, but ultimately my biggest concern is how our customers are being treated. Aside from product performance I don't think there is anything more important. I would be really concerned if this thread was filled with stories of how people contacted Meguiar's or ADS are were treated poorly. I overwhelmingly see the opposite. Miscommunication and misunderstandings can be worked out. This doesn't mean we don't strive to communicate more effectively with our customers; however many mistakes can be overcome on both ends if respect and trust are present.

[STG]

Re: Meguiar's G100 Warranty Question?

STG,
My original post was intended to clarify not contradict. You will notice my post directly after Jorge's stepping in to clarify. If this is a luxury you are not willing to extend us all I can do is apologize and urge you to give us the chance to work it out. If you read back you will see the original question posed was about international coverage. I believe my reply to that question, although more concise than some might like, was clear. I didn't feel it was necessary to explain to you all the internal reasons why Jorge may have hastily made his post without thinking through all the implications.

As you pointed out much of this thread has nothing to do with your situation since you purchased your machine directly from us. Nothing you were told by the rep you spoke with was incorrect. If you purchased the machine directly from us you are covered. Yes, I would like to find your order info in our database, but to date you have not contacted myself of Tom MacDonald in an effort to find this. You are more than welcome to forward us your information (name, full address, phone #, email, etc.) and we will try to hunt down your order. .

Brian,

I guess you haven't figured out I do not appeciate having my words twisted and hurled back at me. More than a few persons on this thread understood my posts. Instead of clear yes or no answers, you decided on lengthy explainations of Meguiar's good intentions and distribution channels. That has nothing to do with me.

I posted that I would contact Tom "in the next few days on November 22, 2006. It is true that "to date" I have not yet contacted Meguiar's. Since you guys were closed on November 23,24,25 and 26th, I trust my call tomorrow will fall within the definition of "next few days".

I apologize. We both know how important clear, concise communication is. I should have written "within the next few business days".

[Brian Hann]

Re: Meguiar's G100 Warranty Question?

STG,
I sent you a PM.

I apologize if I have offended you personally. My intent was to express where Meguiar's stood.

You will be happy to know that I also did some investigation into your original order of the G100. Without more info from you all I had was your email address and that rarely is enough, but we struck gold. I found your customer account both in our new and old databases. In the old database I found the original order placed on 6/19/04. I noticed your Forum information says you live in Wyoming and the address we have for you in our system was in California. That combined with the fact that we rarely use our old database anymore may have been the difficulty our Rep ran into when searching for your order. Maybe not, but regardless that is all you need as proof of purchase were something to happen to you machine. Even without that I am sure we could work something out. If you would like a copy I can mail it to you, but I will need your current mailing address. It's a pretty crude looking invoice, but if you want a copy you are more than welcome to it.

[Whelan]

Re: Meguiar's G100 Warranty Question?

Just to clarify a bit on what I have read on this post.

I think the comment on how dealers are not responsible for warranties is true...in a way... The manufacturer of the car is the responsible party, but the dealership does not purchase the cars from the manufacturer for resale. They are direct, and the dealership does not own the cars, the banks do, so whatever bank they are using for credit is who owns the car. I worked for an Acura dealer for a bit and depending on the dealership, sales, size, etc. You are only allowed to have a certain amount of inventory, i.e. dollars on credit. So if you have 10 cars at $10,000. You have $100,000.00 of credit, so if you have a $200,000 budget you can potentially have another 10 cars at 10k. Hope that makes sense. The dealers also Honor the warranty in the hopes that the manufacturer upon agreeing will pay them back for any work done.


With the G100 I think it seems safe to say that the unit is originally a PC7424. Which means that Meguiar's purchases the units from PC and does whatever to them and resells them. At that point they do become a Meguiar's product, and since it is there product, they can stipulate the terms of the warranty. Hence "purchased directly from Meguiar's". So the fact that ADS (for example) buys them bulk for resale means that the item is under its original warranty. So if Meguiar's has an alternate warranty for the product that deems a specified amount of time, be it 5 years, or 1 year, then that is fine. But if no stipulation is made regarding this, then the basic warranty remains of lifetime since they did not specify resale warranties.

ADS sounds like a reliable good company, whome I am ordering some 83, 80 and 2 more 8006 pads, my gf just got me a G100 for Christmas! Between what I have heard about ADS and the reliability and quality of the G100. I am not worried about this purchase or its warranty.

While I can understand some people might be and that is perfectly fine, I am sure that between a standup company like Meguiar's and ADS, the issue could be resolved with no fighting. But I guess the debate carries on as to whether or not there is a definitive yes or no.

Well I can say that no company will say a direct yes or no, because situations are handled on an individual basis. Simply saying it is lifetime and then if you throw it in the road and it is run over by a truck because you were mad does not give you access to the warranty. If it said unconditional then there would be cause for argument on that part. But a smart company would not decree yes or no simply because of the number of situations and variables that go into this topic.

[kellyinkc]

Re: Meguiar's G100 Warranty Question?

thanks Brian. Machine worked just fine the first time.
BTW Thanksgiving was on the 23rd.