Clear Coat Sanded Through by Bodyshop!

[the_invisible]

Re: Bodyshop Sanded Through Clear Coat. Legal Action Required?

Thanks for the advice fellas.

Do you have any pictures of it to post so we can make sure it is clear coat missing and not just etching?

Ryan

Does etching cause paint to transfer from the body to the applicator pad? If so, then I guess I shouldn't worry about it. I rather this be etching than clear coat missing. Seriously.
On a second thought, the spot might be etching because of the rounded shape.
here are the pictures:

Paint Transfer with ScratchX 2.0 and High Rubbing Pressure:















As you can see, the the spot I am suspecting to be clear coat being sanded through is round. When I run my finger across the affected spot with my eyes closed, I couldn't fee any ridges or unevenness on the paint.
This may be edtching, and I hope it is.

After doing some research on etching in this thread How To Remove Water Spots off Automotive Paints

I find that the spot I am having an issue with is similar to this type of etching:

[ClearlyCoated]

Re: Bodyshop Sanded Through Clear Coat. Legal Action Required?

A calm and rational approach is the best way to get this resolved. Any decent body shop, prides itself on the quality of it's work and will be anxious to correct the defect to your satisfaction. I think they would still do a professional job even if you went the intimidation route, but why make the whole thing unpleasant when it's likely not necessary? Chances are they will bend over backwards to accommodate you if you approach them with respect. They might even throw in little extras in appreciation like wrangling a good deal for you on a rental or maybe even some free courtesy work at a later date.

[Ryan L.]

Re: Bodyshop Sanded Through Clear Coat. Legal Action Required?

After having a dinner with my family and some quiet time to meditate about it, I think, at this point, the best course of action is to talk to them politely. I figured that if I confront them aggressively, they may do a horrible job in retaliation. On the other if I approach them in a polite manner, they would be more willing to resolve the issue. Does this logic make sense??

Do you think a patch of missing clear coat the size of a penny a major issue? It is not too noticeable.

Yes it makes perfect sense. If you go in there yelling and screaming at them then they aren't going to go out of their way to fix the problem.

If you explain to them what happened, show them the problem hopefully they will be understanding and repaint the panel.

Your very last option should be legal action, but if you have to go that way then I guess if you have to.

And yes a missing patch of clear coat could spread further.

Do you have any pictures of it to post so we can make sure it is clear coat missing and not just etching?

Ryan

[the_invisible]

Re: Bodyshop Sanded Through Clear Coat. Legal Action Required?

After having a dinner with my family and some quiet time to meditate about it, I think, at this point, the best course of action is to talk to them politely. I figured that if I confront them aggressively, they may do a horrible job in retaliation. On the other if I approach them in a polite manner, they would be more willing to resolve the issue. Does this logic make sense??

Do you think a patch of missing clear coat the size of a penny a major issue? It is not too noticeable.

[Ryan L.]

Re: Bodyshop Sanded Through Clear Coat. Legal Action Required?

Seems legit. I would see if the body shop will replace/repaint those panels at no charge before taking legal action.

Its going to cost you more money than its worth to sue them.

Talk to the body shop and see what happens then go from there.

Ryan

[the_invisible]

As some of you may have already know, I was having issues with windshield adhesive/urethane being dropped on my car while the dealer was replacing my windshield a while ago.

I went back to the dealer's sister bodyshop to have them repair the problem their sister company had done on my car. They agreed to remove the adhesive/urethane by wetsanding the affected area.

After the wetsanding procedure, the adhesive spots were removed. However a highly visible indentation of the adhesive remained in the affected area of the paint.

In one particular spot, a patch of clear coat is missing from the paint. When I waxed over the area with the missing clear coat, pigment of paint is transferred from body to the application pad.

I talked to a lawyer and he advised that I sent a formal letter to intimidate the bodyshop. I will not have them touch my car, instead I will have the affected panels repainted.

What do you guys think I should do?