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I'm not quite sure how much help i can receive here as i have a paint defect that is underneath the clear! I just had my car door repaired/repainted at Fountain Valley Body Works and I have to say i am highly disappointed! I am extremely picky about how my paint looks as I'm sure many of you guys are as well. Here's the problem 1. they used an incorrect screw on my bumper, 2. told me my car was ready when there was an entire trim piece missing. 3. the car was filled with hologram and sanding marks!!! Lastly.. THERE'S A PIECE OF HAIR STUCK UNDERNEATH MY CLEAR!! Is there any solution to this aside from a new paint-job?
I brought this up to the general manager and he said, "we went well beyond the repairs requested and you should be thankful for all the extra work we have put into the car. At a production shop having a perfect paint-job is impossible and this is not a custom paint-job. He also said that the defect is only seen at a certain angle." They do not want to fix it!! Regardless of the 100% satisfaction guaranty and the huge happy face they have on their building.
As of right now, my car is still sitting there at their shop waiting for an estimator from State-farm to go look at the car as i am not happy with their quality of work. Any suggestion on what to ask for or to say to the estimator or if I should just take the car home and try to fix this problem myself!!? I should have just stuck with Sterling or Spectrum Collision!
I brought this up to the general manager and he said, "we went well beyond the repairs requested and you should be thankful for all the extra work we have put into the car. At a production shop having a perfect paint-job is impossible and this is not a custom paint-job. He also said that the defect is only seen at a certain angle." They do not want to fix it!! Regardless of the 100% satisfaction guaranty and the huge happy face they have on their building.
As of right now, my car is still sitting there at their shop waiting for an estimator from State-farm to go look at the car as i am not happy with their quality of work. Any suggestion on what to ask for or to say to the estimator or if I should just take the car home and try to fix this problem myself!!? I should have just stuck with Sterling or Spectrum Collision!
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