S3BP stripped out :(

[scott0999]

first time using it. did my hood and noticed it came loose. tightened it and proceded to do the fender. it came loose again but this time it was completely stripped out

is there any warranty on this thing?

[ClearlyCoated]

Re: S3BP stripped out

You should be covered

CALL Our trained appearance care Specialists are here to take your calls six days a week. 1-800-347-5700 Hours: M-F 6 a.m. to 5 p.m. (Pacific) Saturday 7 a.m. to 3 p.m. (Pacific)

WRITE Corporate Headquarters Meguiar's Inc. 17991 Mitchell South Irvine, CA 92614 USA

[scott0999]

Re: S3BP stripped out

I bought it from detailing.com do I contact them or Megs directly?

[ClearlyCoated]

Re: S3BP stripped out

Contact Meguiars

[scott0999]

Re: S3BP stripped out

thank you

[JohnS]

Re: S3BP stripped out

Hi Scott,

I am sorry the S3BP stripped out on you. We (Detailing.com) have shipped you a replacement and you should be receiving it shortly. We sent a couple notifications earlier this week but haven't heard from you so thought I would try to connect with you here. Feel free to give us a call if you have any questions.

Regards,
John

[scott0999]

Re: S3BP stripped out

got it, thanks

[maarten22]

Re: S3BP stripped out

That's some great customer service!

[J. A. Michaels]

Re: S3BP stripped out

That is pretty cool. Way to step up and handle his problem.