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4 Step Process to AVOID DEALER INSTALLED SCRATCHES & DOOR NICKS
This morning I took my baby in for it's first scheduled service at my Mazda dealership.
STEP ONE: Slip $5 to the employee who takes your car and parks it outside the service area in the tight parking spots before the technician is ready to bring your car inside. It got me my own personal area far, far away from the maze of the other vehicles.
STEP TWO: Another $5 to your technician gets like treatment, and in my case, he didn't use the filthy dirty fender "protectors" on my paint.
STEP THREE: Before leaving home, affix a good sized strip of 3M painters' tape to your steering wheel. Before it's applied, use a broad Magic Marker and clearly spell out, in English and Spanish, "DO NOT WASH VEHICLE! THANKS A MILLION!!!"
STEP FOUR: This really shouldn't merit mentioning, but do your best to unobtrusively keep an eye on the service process, and above all, treat all the service personnel with dignity and respect. Also, a bit of humor about your being a "car nut" goes a long way.
So, for a total of $10 my car was treated with kid gloves. We all had a few good laughs, and when finished, my car was parked smack dab right in front of the showroom doors. The only thing they could have added were velvet stanchions around my car. I was thrilled.
Now, ask yourself, how better can one spend $10, and when was the last time you had a totally wonderful dealer service experience???
Give it a shot. A tiny bit of cash and a smile really does the trick!
STEP ONE: Slip $5 to the employee who takes your car and parks it outside the service area in the tight parking spots before the technician is ready to bring your car inside. It got me my own personal area far, far away from the maze of the other vehicles.
STEP TWO: Another $5 to your technician gets like treatment, and in my case, he didn't use the filthy dirty fender "protectors" on my paint.
STEP THREE: Before leaving home, affix a good sized strip of 3M painters' tape to your steering wheel. Before it's applied, use a broad Magic Marker and clearly spell out, in English and Spanish, "DO NOT WASH VEHICLE! THANKS A MILLION!!!"
STEP FOUR: This really shouldn't merit mentioning, but do your best to unobtrusively keep an eye on the service process, and above all, treat all the service personnel with dignity and respect. Also, a bit of humor about your being a "car nut" goes a long way.
So, for a total of $10 my car was treated with kid gloves. We all had a few good laughs, and when finished, my car was parked smack dab right in front of the showroom doors. The only thing they could have added were velvet stanchions around my car. I was thrilled.
Now, ask yourself, how better can one spend $10, and when was the last time you had a totally wonderful dealer service experience???
Give it a shot. A tiny bit of cash and a smile really does the trick!
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