EEks...how do you explain this to a customer?

[CreamPuff]

i asked Mike Phillips about this in class...not much you can do about it cuz it's under the clear coat...but what would you guys say to the customer?

[SHYNEMAN123]

Re: EEks...how do you explain this to a customer?

Uh Oh Better Get Maaco ?

[CreamPuff]

Re: EEks...how do you explain this to a customer?

HAHAHHA that's a great one!

[Paul S]

Re: EEks...how do you explain this to a customer?

I would hope you brought this to the customers attention before he left it with you. Not much to be done without visiting the local paint shop.

[CreamPuff]

Re: EEks...how do you explain this to a customer?

actually...it wasn't like that until iwas buffing it.

i was working around the gas cap area, moved the buffer up to spread the M83, then i saw that...=X Customer understands...so not a big deal anymore...but how do i prevent that?

another thing that i didn't get a pic of was the fact that all over his car (my guess is he parks outside A LOT and obviously doesn't maintain it), is the fact that when i was done with the car, if you look close into the paint on the trunk, roof, and hood, you can see little specs. These specs are like little white stars...ALL UNDER the clear coat because you can't feel it at all.

i'm just wondering how do i detect this or do i just tell the customer before hand that "because you've neglected your paint for so many years...this, that, and this MAY happen"

[TimG]

Re: EEks...how do you explain this to a customer?

Hi. What happen actually? Did the clear cracked during the buff?

Tim

[acsuppa]

Re: EEks...how do you explain this to a customer?

I had something like this happen when I detailed my wife's Jeep for the first time. After I buffed it with #80, the paint looked great but those tiny "cracks" appeared. I guess they weren't visible before since the paint was filled with swirls and "haze".

[SHYNEMAN123]

Re: EEks...how do you explain this to a customer?

Did You Try To Clean The Cracks? Dry Product In Them Will Make Them More Visible And Than Finish Up With Nxt 2.0 That Dries Clear. I Doubt Very Much Just Running The Wheel Over It Produced The Cracks, I Would Bet It's Dry Product.

[PorscheGuy997]

Re: EEks...how do you explain this to a customer?

I've seen these cracks in a few vehicles - including a family member's car.

Basically, they are small cracks in the clear coat from heat and stress.


Funny thing is that I've only seen them on black cars, which is what leads me to believe it is a heat related issue.

[SHYNEMAN123]

Re: EEks...how do you explain this to a customer?

Line Cracks And Crowfoot Checks Can Be Caused By Extreme Temperature Changes. That Was Common With Lacquer I Will Check With Sikkens Rep If It's Still An Issue With Bc/cc And High Surface Temps

[InfiniteDetail]

Re: EEks...how do you explain this to a customer?

I had a similar issue with my Mustang. When I removed the defects from the clear coat, I could easily see the defects in the paint underneath that weren't visible before. Mostly sanding scratches. I doubt it was anything you did.

[CreamPuff]

Re: EEks...how do you explain this to a customer?

Hi. What happen actually? Did the clear cracked during the buff?

Tim

everything looked fine, it was an area that was previously repaired... however, it happened on my brother-in-law's honda accord as well...

the clear does look "weaker" in that area.

[the other pc]

Re: EEks...how do you explain this to a customer?

...Funny thing is that I've only seen them on black cars, which is what leads me to believe it is a heat related issue.

It can happen anywhere on the paint. I saw it around the door handle of this Ferrari on Saturday. But yes, it tends to happen first/more severely on dark colors and high heat areas.

... That Was Common With Lacquer I Will Check With Sikkens Rep If It's Still An Issue With Bc/cc And High Surface Temps

It’s common with bc/cc urethanes too.


PC.

[gr8-wrx]

Re: EEks...how do you explain this to a customer?

I had these types of cracks in the paint on my previous truck (a Ford) also.

[Michael Stoops]

Re: EEks...how do you explain this to a customer?

One of our forum members, MaximusZTS, has this issue on the hood of his red Ford Focus. In fact, you can see a pattern in his hood that mimics the under hood bracing - where the bracing exists there is no cracking on the outside of the hood. His hood also lacks and underhood matt so we're thinking it's a heat related issue with his car - the bracing is acting like an insulation and preventing the cracking above it.

As for this issue just showing up after buffing - you most likely got all the other fine swirls and scratches out of the way and revealed this defect down below.