Please look into decline in Supreme Shine Micro fiber Quality

[dreamps]

Re: Please look into decline in Supreme Shine Micro fiber Quality

so no meguiars rep has anything to say????

[Michael Stoops]

Re: Please look into decline in Supreme Shine Micro fiber Quality

Hold tight guys, we're looking into this and will get back to you shortly.

Just so you know, this area is normally handled by our Customer Service Manager but he's out for a while on some personal time.

We aren't ignoring you.

[silverjag]

Re: Please look into decline in Supreme Shine Micro fiber Quality

I am so glad that I stumbled on this thread because this has been my experience as well. I called customer support a while back ago and they said nothing changed. I was ignorant for a while and didn't think much of it, but it looks like I am not the only one to experience these changes in the MF.

I recently (1-2 weeks ago) bought 4- 3 pack towels from ADS and noticed none of them matched my older ones.

Thanks Michael for looking into this!

[MrCLRider]

Re: Please look into decline in Supreme Shine Micro fiber Quality

I have been really happy with towels from the Rag Shack and Chemical Guys. After my experience with the Supreme Shine last time I just traded them all off. I do however still love my ultimate wipes from Meguiars, one of my fav to remove wax/polishes.

[Mary S]

Re: Please look into decline in Supreme Shine Micro fiber Quality

This link talks about the different microfiber weights measured in g/sq m and shows a chart (in the middle of the page) that compares the weights of some of the different Cobra microfibers.

Cobra Microfiber Comparison Chart

That seems to be the issue of what has changed, the weight density of the towel.

[ColonelCash]

Re: Please look into decline in Supreme Shine Micro fiber Quality

Hey everyone, let's keep this one civil until we hear from Megs with an official answer on this one. As always, Megs provides great customer service and I'm sure we will hear an official response soon.

[RedSoxRacer]

Re: Please look into decline in Supreme Shine Micro fiber Quality

Hey everyone, let's keep this one civil until we hear from Megs with an official answer on this one. As always, Megs provides great customer service and I'm sure we will hear an official response soon.

Who hasn't been civil in their replies?

[Michael Stoops]

Re: Please look into decline in Supreme Shine Micro fiber Quality

OK guys and gals, we are still looking into this. We don't manufacture here in Irvine so it's not as simple as running down to the plant and grabbing QC samples. That is, however, what's being done - we're just waiting on word regarding same.

In the meantime, we wanted to do a little experiment on our own so I came home last night with a spanking new 3 pack of Supreme Shine microfibers, took 'em out of the package, folded 'em up and stacked them next to three towels I've been using at home for several months.

On the left are the 3 "new" towels, on the right are the 3 "used" towels. At first look the "new" towels do appear to be quite thinner than the "used" towels.


But the critically important thing is that the towels on the right have been used, and washed, several times. These towels tend to fluff up after washing. So.... the towels on the left (the brand new ones) were given one wash and dry cycle, using the same settings I always use at home. They were not used first, just washed, and only with these three towels in the washer/dryer. I left the "used" towels in the same place while the "new" ones were being washed, then I folded the "new" towels and put them right back in the same spot and took the following picture:


Quite a dramatic change, huh? That's a single wash, no other towels in the machine. Both pictures show the exact same 6 towels - the same 3 "used" on the right in both pictures, the same 3 "new" on the left in both pictures. The only thing that changed was the the 3 "new" towels were washed and dried in the time between the two images being shot.


Marcki, if you have the opportunity to do this same test we'd be very interested in what you find - assuming you haven't already washed your newest towels and/or can differentiate between new and old once they have been washed/dried. The same goes for others who have posted here and might still have new, unused towels to make a similar comparison with.

Keep in mind, too, that density alone is not the sole measure of towel quality. Our Ultimate Wipes are nowhere near as "fluffy" as many other towels, and yet they are among the most highly regarded towels on the market. Their nap is actually quite short compared to other towels, yet they do an amazing job of safely removing wax, polishes, compounds, etc from a painted surface.

Nonetheless, we are continuing to gather data and samples to ensure that nothing has changed. We'll give you further updates as that data comes in, but in the meantime we hope this test helps to put your minds at ease about the continued quality of Meguiar's Supreme Shine Microfiber Towels.

[Murr1525]

Re: Please look into decline in Supreme Shine Micro fiber Quality

Could the satin edging be adding to the bulk as well? Not letting it fold?

[ColonelCash]

Re: Please look into decline in Supreme Shine Micro fiber Quality

I think we need to clarify if the "new" and "old" are the Gold Class vs, Supreme Shines or are we talking about differences in the Supreme Shines? They are different towels, one has a satin edge, another does not.

[Mary S]

Re: Please look into decline in Supreme Shine Micro fiber Quality

But the critically important thing is that the towels on the right have been used, and washed, several times. These towels tend to fluff up after washing. So.... the towels on the left (the brand new ones) were given one wash and dry cycle, using the same settings I always use at home. They were not used first, just washed, and only with these three towels in the washer/dryer. I left the "used" towels in the same place while the "new" ones were being washed, then I folded the "new" towels and put them right back in the same spot and took the following picture:



Quite a dramatic change, huh? That's a single wash, no other towels in the machine. Both pictures show the exact same 6 towels - the same 3 "used" on the right in both pictures, the same 3 "new" on the left in both pictures. The only thing that changed was the the 3 "new" towels were washed and dried in the time between the two images being shot.

Michael, I am glad you posted this, because I was getting ready to post the same thing, in effect. My original towel that I had gotten earlier from a different source had been washed.

When I read this thread, I kind of panicked at the thought that something had changed with the newer towels, and I grabbed a towel right out of the package that I had just received from ADS. Not only had it not been washed, but in the packaging, I think the fibers were somewhat compressed and flattened while in their plastic bag in shipping.

I didn't notice the difference until I washed the other towel, and like you, I noticed that the 2 towels were effectively the same.

So I apologize for not comparing apples to apples, because in effect, there is no appreciable difference between the 2 towels I had photographed earlier.

I can't attest to whether there has been a change in the towel thickness that occurred before the first towel I had purchased. But if this is suspected, probably the best way to compare the two, other than making sure they are both washed and visually compare the thickness, would be to weigh the towels on a highly accurate scale. This would tell the fiber density per square inch, which would be the most accurate measure.

Again, I apologize for the misleading test. I assume that Meguiars has some kind of quality control measures for verifying that the suppliers are meeting the specifications that you have laid out in regarding the fiber density of the product, and if there has been a change in those specifications, I am sure someone at Meguiars knows about that, and all of this can be verified one way or another.

[ColonelCash]

Re: Please look into decline in Supreme Shine Micro fiber Quality

I canceled my order at Amazon for the Supreme Shine towels....even though I got them at a great price.

I've been dissapointed in the current microfiber offerings from Megs (ever since they did away with the Gold Glass line). Can't say I've had much better luck with Cobra, two Shamrock towels are falling apart and the other set has the edging coming loose.

Just curious from that pic, was the "new" towel washed before taking that photo? Maybe they plump up a bit before after washing? Just trying to offer suggestions on the difference.

From page #2

[Mary S]

Re: Please look into decline in Supreme Shine Micro fiber Quality

Sorry I missed your question, Colonel. That might have shed light a little sooner.

Really, where the rubber hits the road to me on the microfibers is how well they perform. I just finished claying my Explorer for the first time, all except for the roof, which I can't reach. That is still a lot of area to work on.

The role of the towel in this case is mainly absorbing the liquid from the Last Touch. I did the entire car with 2 Supreme Shine microfibers. I use them folded 4 times so there are theoretically 16 surfaces, but by the time you use them all on the first side, the other side is pretty damp too.

What is significant is that all I needed in most cases was 1 swipe to absorb the liquid, even after the surface got somewhat damp. The towels I used, one had been washed, the other hadn't, and I do think the washed one performed better.

This is a big thing I am looking for in a microfiber, to save me time, to protect the paint of the car from excessive handling.

I know other people may have other criteria of what they are looking for, and it does often come down to personal preference, which might not be the same for all of us. Some people have complained about lint, which I wouldn't be able to see on my white car.

I would pay more for the kind of performance I want, and it is certainly possible to pay more in the market. I have to say from my experience today, I am happy with the performance of the Supreme Shine towels that I have.

[RaskyR1]

Re: Please look into decline in Supreme Shine Micro fiber Quality

Just an update from me.....got my case of 36 Supreme Shine towels from ADS today and I found them to be the same quality as the ones I've been using for a few years now.

Still one of the best bang for the buck MF towels out there IMO.

[ColonelCash]

Re: Please look into decline in Supreme Shine Micro fiber Quality

Just an update from me.....got my case of 36 Supreme Shine towels from ADS today and I found them to be the same quality as the ones I've been using for a few years now.

Still one of the best bang for the buck MF towels out there IMO.

Too bad microfibers are 25% off this week at ADS!