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  • Scared to take the first step...

    I'm 35 years old, and I've had a lot of cars, and I mean a lot! haha I've always learned as much as I can about my paints finish, and the best(not always the fastest) way to give it the best finish possible. I've always done a great job.
    Over the past couple of years, I've stepped it up a little to do friend's and family's cars. They have all been overly estatic about the results. I've always done them for free, but never received anything less than $100 for a tip, and the largest tip was $300(guess they felt bad for getting something for free ). They've always refered their friends to me, but I've always turned down the business because I didn't want that responsibility.

    Anyway, back to my original question. I've built a complete arsenal of products and tools to do the job. I want to take it to the next level and start a side business in mobile detailing, but in all honesty, I'm scared to do a total strangers car for a fee. I don't know what I'm scared of, maybe the possible damage I could inflict on their pride and joy, maybe I'm scared that I won't be able to deliver the results that they are wanting. Whatever the case, I'm a little hesitant to get the ball rolling.
    When did YOU know that you were ready to take that step and start charging a fee and take the responsibility of your actions on a total strangers car?
    2008 Meguiar's Batmobile Team
    2008 Meguiar's/Ford SEMA Team
    2009 Meguiar's/Ford SEMA Team
    2010 Meguiar's/Ford SEMA Team

  • #2
    Re: Scared to take the first step...

    I know where your coming from. I felt the same way when I started detailing on weekends, but it passed very quickly. I have been detailing cars for years and then slowed down with it. When I got hooked up with MOL, I felt that passion again to go at one more time. I armed myself with a PC and some Professional Line of Meg's now. I go to a customer's car and treat it just like it was mine. I baby it to the fullest and don't stop until I'm done. I go that extra mile and make sure every panel, seat crevice and ash tray is cleaned. After my first paying customer paid me and was bragging how good the car looked, they asked me about doing their other cars. Put the same technique in your customer's car as you did the others. Unless your using a rotary or just plain careless, you won't damage their car. I would be careful about what you wear, like belts, watches, rings and such, to make sure they don't scratch the vehicle as your working on it. It will not take long for you to get in that "comfort" zone when detailing a paying customer's car. From the sounds of it, you have had plenty experience on detailing cars for free. Put that same passion and excellence in the one's that will be paying you. You will do great.
    2016 Focus ST

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    • #3
      Re: Scared to take the first step...

      For rascal and other business owners here, how did you get your clientel built up? Did you go solely on word of mouth or did you place an ad in the paper, or advertise in anyway?
      2006 Jeep Wrangler X

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      • #4
        Re: Scared to take the first step...

        Originally posted by matt_c View Post
        For rascal and other business owners here, how did you get your clientel built up? Did you go solely on word of mouth or did you place an ad in the paper, or advertise in anyway?

        All by word of mouth since I only do it on the weekends. Most of my clients are Realtor's and lawyers, and their praises speak volumes compared to regular ads w/o costing me dime. I do have some business cards to pass out if somebody asks me about my services. I deal with a lot of lawyers and such at my work, so it's really easy to spread the word of my detailing. I keep business cards out front and when they ask, I don't push the subject, I hand them a card and give a quick little run down of what I do. Realtor's like to keep their cars clean on the inside and out, since they are always with customers in their own vehicles. Lawyers just like to "showoff" their expensive cars, so they keep them clean and shiny to match their expensive suits. If I ever do this full-time, Monday thru Friday, I will push up my exposure with ads and maybe a radio spot. Until then, I'm happy with what I'm getting and keeping my clients happy. Low budget advertising is always great..especially when it's free.
        2016 Focus ST

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        • #5
          Re: Scared to take the first step...

          Now are you mobile or do they come to you?
          2006 Jeep Wrangler X

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          • #6
            Re: Scared to take the first step...

            100% mobile..work out of the very car I show off here online.
            2016 Focus ST

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            • #7
              Re: Scared to take the first step...

              Lots of good info. Thanks for taking the time to asnswer.
              I'm pretty ate up with keeping my cars clean. I even have a drawer in my dresser that is deticated to "car cleaning clothes". Soft cotton Shirts, shorts that have no metal or anything that will scratch my car. Does that make me crazy? haha
              2008 Meguiar's Batmobile Team
              2008 Meguiar's/Ford SEMA Team
              2009 Meguiar's/Ford SEMA Team
              2010 Meguiar's/Ford SEMA Team

              Comment


              • #8
                Re: Scared to take the first step...

                Nothing crazy about that man. I prefer a plain cotton t-shirt and cargo shorts for detailing. Breathes easy when it's hot and isn't tight when bending over while cleaning the car.
                2016 Focus ST

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                • #9
                  Re: Scared to take the first step...

                  Well all I can say is build up your reputation, and become an expert at what you do. During my first paying detailing jobs, I was faced with customers who thought they knew it all, and grilled me with all kinds of questions..some I knew the answers to, and some I wasn't all that certain about--like whether there were silicones in my polishes. But a quick posting here on MOL, lead to a discussion on that so I wouldn't be ignorant the next time around.

                  The more cars you work on, the more confidence you build. You need to master the art of identifying what paint jobs can be restored with the toolset that you own--this is in regards to both experience and physical tools. Some jobs are no brainers, and others are more tricky. Especially if it's a type of car you've never worked on.

                  In one case for me, I worked on a MINI, and I fully expected after having detailed close to a hundred of them at that time--that this was going to be simple--but as I got working on the paint, I realized something was unusual. The defects weren't being removed as simply as they had in the past, and thats when I questioned the owner that I suspected parts of the car had been repainted, and sure enough over 75% of it had been repainted. My mistake was doing a test spot on the portion that was factory!

                  Just as important as identifying paint types and defects is learning to judge th customer. There are some customers you really don't want to work for, no matter how much money is presented because they will never be satisfied. I've encountered these as well.

                  For me though, after about a year of being pro, I've reached a level where my customers know that my work is top notch, and I don't get questioned like I did in the beginning, as people hire me based on the "amazing" work I've done in the past--and once you're there, it's a given that you ARE the expert.

                  A recent 2006 Corvette Z06 customer asked me if it was ok that he only allow me to touch his car from now on! This all happened because of DISO (dealer installed swirls option), and a failure of the dealer to fix it the second time even after proclaiming that a famous world class shop was going to be doing the work--and the work was still shoddy.

                  Learn the trade well, become an expert, post your work for criticism and feedback often here on MOL, and never stop learning.

                  Richard
                  Richard Lin
                  ShowCarDetailing
                  5548 E. La Palma Ave
                  Anaheim, CA 92807
                  toll free: 866 707 9292

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                  • #10
                    Re: Scared to take the first step...

                    Originally posted by rascal View Post
                    100% mobile..work out of the very car I show off here online.
                    Do you have a water tank thingamabob and a generator or do you just use the customers power and water (any pro detailer that would answer this would be much appreciated)?
                    Lydia's Mobile Detailing
                    Professional Detailing since 2007

                    1997 Dodge Dakota SLT V8 - Green
                    2007 Honda ST1300 - Silver

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                    • #11
                      Re: Scared to take the first step...

                      Originally posted by Lydia View Post
                      Do you have a water tank thingamabob and a generator or do you just use the customers power and water (any pro detailer that would answer this would be much appreciated)?

                      I use the customers resources since I'm usually going to their home residence 99% of the time. If I had a truck or van, I would have my own water tank and such, but that is too much of investment. I use what works for me and so far nobody has complained about what I do. Luckily, I live in a small town per say (50,000+), so my customers are usually at home when they want me to detail. I have done one car at a customer's work location once. I'm sure if I lived in Memphis, Dallas or maybe Jackson, MS I would have more at work jobs.
                      2016 Focus ST

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                      • #12
                        Re: Scared to take the first step...

                        For many months I worked out of my car as well


                        Customers would be in awe that I didn't show up in a huge diesel truck. LOL


                        But eventually practicality got the best of me, and I built a trailer


                        Of course I didn't have water, electricity, an extractor, or water reclamation equipement---all the huge stuff that requires big gas guzzling detailing trucks.

                        But an amazing thing happened. I had customers who told me that their impression of me as a professional was sealed when they saw the trailer. Putting everything in the car to them seemed amateurish. It never occured that way to me before, but they did have a point as far as image and dedication to the trade was concerned.

                        Originally posted by rascal View Post
                        100% mobile..work out of the very car I show off here online.
                        Richard Lin
                        ShowCarDetailing
                        5548 E. La Palma Ave
                        Anaheim, CA 92807
                        toll free: 866 707 9292

                        Comment


                        • #13
                          Re: Scared to take the first step...

                          Thank you for the replies, and I'm glad to know that y'all are successful without those things. I certainly don't have the money for those kind of things, and my truck probably wouldn't be able to hold all that stuff anyways.

                          Nice trailer, OctaneGuy, and your Mini is a beautiful color.

                          I'm surprised that people would think you more professional because you use a trailer. I can kind of see the reason, but it's still somewhat of a surprise.
                          Lydia's Mobile Detailing
                          Professional Detailing since 2007

                          1997 Dodge Dakota SLT V8 - Green
                          2007 Honda ST1300 - Silver

                          Comment


                          • #14
                            Re: Scared to take the first step...

                            OctaneGuy... hadn't seen your trailer yet, I know you were talking about getting one sometime ago. Looking at your avatar, did you get a new Mini?
                            Brandon

                            2007 Black Chevy Avalanche

                            My Albums: Avalanche
                            Meguiars Online Acronyms - Meguiars Product List....

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                            • #15
                              Re: Scared to take the first step...

                              Yep, the trailer has worked out great. The main reason for moving to a trailer was not having to unload my car each day to take my 2-1/2 year old son to school each day.

                              That was a major drag to unload and put in the car seat, remove it, then repack to go work for 11 to 14 hours, then come back to wash my MF towels, and unpack the car for the next morning, only to repack. LOL, major major drag.

                              About a month ago, early September I got an opportunity to buy a broken black supercharged 2005 MINI, and I couldn't resist, so I bought it. I fixed it up--minor engine issues, moved my tow hitch from my blue MINI to my black one, and then was back in service!

                              The trailer just needs a repaint now! LOL

                              Besides the engine issues this is what the front end looked like-- 3 days of cross country travelling, then sitting baking in the sun for 3 weeks!



                              After two washes


                              Then some TLC with lots of rotary work, it's now ready for show


                              Actually still have quite a bit of work to do on it--just haven't had much time lately. But I'm loving the car!

                              Sorry for the thread hijack---I've been meaning to put up a dedicated thread on this. Consider this a free bump for more responses!

                              Richard


                              Originally posted by gb387 View Post
                              OctaneGuy... hadn't seen your trailer yet, I know you were talking about getting one sometime ago. Looking at your avatar, did you get a new Mini?
                              Richard Lin
                              ShowCarDetailing
                              5548 E. La Palma Ave
                              Anaheim, CA 92807
                              toll free: 866 707 9292

                              Comment

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