Death of an MT300 - Power Cord Issue

[The Guz]

Re: Death of an MT300 - Power Cord Issue

but Megs customer service is still top notch

That is very true.

[The Guz]

Re: Death of an MT300 - Power Cord Issue

Quick update.

I did have the tool fixed by Meguiar's service center. They had a quick turnaround. I had it within 2 days after they received it.

I did use the tool on an entire car and so far so good.

[Nick Winn]

Re: Death of an MT300 - Power Cord Issue

Great news and thank you for the update. Feel free to contact me directly for any future concerns on the MT300.

[Uber_Fritz]

Re: Death of an MT300 - Power Cord Issue

This is definitely not a common issue with the MT300. The is nothing common between this tool and the G110v2, certainly not the cord or even the way the cord is attached inside the tool. They aren't built in the same factory and none of the raw materials suppliers are carried over from the G110v2. The MT300 is indeed a "clean sheet of paper" design, done in conjunction with a major American tool manufacturer.

Obviously nobody mass producing anything gets 100% perfect output and we are sorry to see this happening to your tool, Michael. Call the guys tomorrow AM and they'll get you sorted out. Plus, since this is posted in the Customer Service Hotline section it generates an automatic email to Brian Hann, manager of the Customer Care Center, so he'll see it, too.

I am having an issue with power, too, but it is not the power cord. I suspect the issue is probably with the digital speed control printed circuit. Just today I was using the MT300 and it started to, sporadically, lose power. Discovered that if I work on a horizontal surface, the power was relatively consistent. If I turned the unit on the side, then I would lose power. Swapped the brushes to opposite side and that didn't seem to make any difference. I bought the MT300, used, some six months ago, but it clearly needs repairs. What next?

[The Guz]

Re: Death of an MT300 - Power Cord Issue

I am having an issue with power, too, but it is not the power cord. I suspect the issue is probably with the digital speed control printed circuit. Just today I was using the MT300 and it started to, sporadically, lose power. Discovered that if I work on a horizontal surface, the power was relatively consistent. If I turned the unit on the side, then I would lose power. Swapped the brushes to opposite side and that didn't seem to make any difference. I bought the MT300, used, some six months ago, but it clearly needs repairs. What next?

Contact Brian Han. He is great to deal with.


Brian Hann
Customer Care Center
Meguiar's Inc.
(800) 854-8073 *3870
bhann@meguiars.com


Your issues sound just like mine and I suspect it is the power cord.

I had the same issue a second time

http://www.meguiarsonline.com/forums/showthread.php?64081-Oh-no-not-again-MT300-Power-Cord-Issue

I used it over the weekend after the second repair and it worked fine.

[Uber_Fritz]

Re: Death of an MT300 - Power Cord Issue

Contact Brian Han. He is great to deal with.


Brian Hann
Customer Care Center
Meguiar's Inc.
(800) 854-8073 *3870
bhann@meguiars.com


Your issues sound just like mine and I suspect it is the power cord.

I had the same issue a second time

http://www.meguiarsonline.com/forums/showthread.php?64081-Oh-no-not-again-MT300-Power-Cord-Issue

I used it over the weekend after the second repair and it worked fine.

Thanks for the information. I had the assembly apart and the cord is easy to replace. In fact, it would take 10 minutes or less and the price would be reasonable. I'll see what Brian has to say . . .

[Brian Hann]

Re: Death of an MT300 - Power Cord Issue

Uber_Fritz,

Sorry to hear about this. We also received your two other emails this weekend. The best course of action is to have the machine fully diagnosed and then repaired under warranty at our service center. You should expect an email in the next few hours requesting further information from you and instructions related to warranty repair.

[Uber_Fritz]

Re: Death of an MT300 - Power Cord Issue

Well, my problem has been rectified and it was nothing that I did. Give ALL the credit to Danny Hernandez and his efforts. You can reach Danny at the following: djhernandez@meguiars.com. Danny is articulate and is focused on customer satisfaction. My DT unit was shipped, meticulously tested and cleaned. If looks so good when I got the return, I thought it was new. Irrespective, it behaves as if it's new and I am very pleased. Again, I cannot say enough about my dealings with Danny; he is a great representative of the company and an ambassador of good faith dealing!

[Marc Hufnagel]

Re: Death of an MT300 - Power Cord Issue

sounds great but my dilemma is a bad one. I purchased one last April, in and out of the hospital all Summer into the Fall. You guessed it - brand new in the box and about 3 weeks on the warranty.

I won't have time to get to polishing until at least May.

Meguiars - any help in this one? I know it's a weird situation but I can see the cord most likely acting just like others after even perhaps one car.

[The Guz]

Re: Death of an MT300 - Power Cord Issue

sounds great but my dilemma is a bad one. I purchased one last April, in and out of the hospital all Summer into the Fall. You guessed it - brand new in the box and about 3 weeks on the warranty.

I won't have time to get to polishing until at least May.

Meguiars - any help in this one? I know it's a weird situation but I can see the cord most likely acting just like others after even perhaps one car.

All can be found here.

Contact Brian Han. He is great to deal with.


Brian Hann
Customer Care Center
Meguiar's Inc.
(800) 854-8073 *3870
bhann@meguiars.com

[Brian Hann]

Re: Death of an MT300 - Power Cord Issue

Hellspawn,

We typically do not like to deal in what-if scenarios. If you have an issue please contact us at that time. I will say that although a warranty does have to hold some weight we try to address each situation uniquely within reason. If you are more comfortable contacting me directly, should the need arise, please do so.

[Marc Hufnagel]

Re: Death of an MT300 - Power Cord Issue

Hellspawn,

We typically do not like to deal in what-if scenarios. If you have an issue please contact us at that time. I will say that although a warranty does have to hold some weight we try to address each situation uniquely within reason. If you are more comfortable contacting me directly, should the need arise, please do so.

I didn't know if things were cast in stone. I hope not to have an issue when I start using it but it does seem like there is a bit of problems. I am going to try to get to a car in April if I can just to see. thank you for responding.

[SaltyWater]

Re: Death of an MT300 - Power Cord Issue

I wanted to post this here also as it is important for people trying to make a decision on an MT300 According to Meg's the issue was fixed.

"Thank you for your inquiry. We routinely make improvements to products and did indeed upgrade a couple parts related to the cord towards the end of last year. All new machines manufactured since then also received the new components. At this point it is likely that most large distributors have new machines in stock but there is no way for us to check specifically on that information with any given vendor. Keep in mind the machine comes with a one year warranty so if anything happens in that year it will be fully repaired at our expense. Hope that is helpful. If you need anything else at all please do not hesitate to give us a call"

Read more at http://www.meguiarsonline.com/forums...oto07MgUrt6.99