G110v2 Issue Am i stupid or it's defect ?

[AkiraQc]

They won't replace for me because im canadian i bought it via a friend in usa. ADS do not ship to canada.

[AkiraQc]

http://www.youtube.com/watch?v=GNn4CJSZrZ0

It didin't change a damn thing, I have no more clinging noise but the DA is still unsuable.

[karl240]

Wonder if you don't have the defective power wire issue as well. There's a number of folks who commented about it on this forum. If you wiggle the power wire at the base of the unit, does it cut out?

[Pure Luxury]

Well that is good to know, they trained me otherwise. I will try putting pressure. I'll bet I'll be even happier with my results. Thank you for that! ;-) I got the machine cause I get tired of using my hands.

[Michael Stoops]

OK, we're back from our Labor Day holiday weekend here in the US so we can chime in here.


First off, we're sorry to hear that you've got a problem with your G110v2 right out of the box. It is unfortunate that you had it purchased through someone who does not ship outside the US and then had it shipped to you via a friend - that always complicates things in the event of an issue with the product, whether it's a power tool, liquid product, or even if you're buying clothes, consumer electronics, toys, whatever. In most cases it's darn near impossible to get any sort of warranty satisfaction when that happens, and that can be beyond frustrating. Shipping into Canada has it's own potential problems due to the duties and fees the Canadian government imposes, and we've seen discussions on plenty of car forums where someone had an issue with a purchase and wanted a refund, including the hefty fees they paid to have the item imported. Obviously the seller isn't going to refund a government fee collected by a foreign government, and things often turn sour.

However....... we'd like to help you out as much as possible here. Please give a call to our Customer Care Center at 800.347.5700 and they can arrange for a replacement for you. Unfortunately, you are going to have to send the defective tool back but we will throw in some product (pads, Ultimate Compound, whatever) to compensate you for the cost of return shipment. Yes, it's going to take a couple of weeks for everything to get turned around and for a working tool to get into your hands, but we will take care of you on this. Again, our apologies for the inconvenience and frustration.

Now, as for the techniques needed to get the most out of the tool, you should read through this thread for pointers on size of work area, tool speed, pressure, etc. Or come take our Detailing 101 Class here in Irvine, which we know Pure Luxury is already signed up for

[AkiraQc]

Thanks Michael awsome support, il try to contact meg's customer Care center, sadly my english is not awsome so i hope they will understand me

Do you know if there any way to arrange by email ? it will be much easier for me , i can read and type very well, but i do not have the chance to speak very often since im in a French State.

Again if i have no other choice but to call, i will do it

( The reason why i bought it in usa and had it shipped over here is to save on Duties, more then 100 on a 500$ order , but again in the end i won't save much )

Thx alot for offering some product!

[Michael Stoops]

AkiraQc, check your private messages - we'll work it that way if it's easier for you, no problem at all.

[AkiraQc]

Michael Saved the day again! he's really an helpfull lad!

Even if i got a product was defect out of the box i still recommend meg's to anyone, they got the best costumer service i have ever had to deal with.

they will alway's try to help you the best they can!

Thx a lot Michael!!!

[AkiraQc]

Shipped defect buffer on sep 7th and received new one with extra pad on sept 17!

Montreal ( canada ) to California

I think they have green alien working for them

THAT IS WHAT I CALL AWSOME COSTUMER SERVICES!!!!!!!!!!!